Error with Service-Now connector on Azure Logic Apps

Question

Hi I am getting an error while trying to establish a connection from Azure Logic App to Service-Now for Create Incident Action via Service-Now connector.
Error says"Please check your account info and/or permissions and try again. Details: Method not Supported More diagnostic information: x-ms-client-request-id is 'D381EE86-3060-4EC5-B582-35C67892BD36'. "
However, the service-claims that the required access is provided.
Could you please take a look and advise if I am missing something here ?
@MayankBargali-MSFT

Answer 1

@Rajesh Kumar Mishra As per the screenshot the error message is observed when you are trying to create the connection with ServiceNow. It looks like the Instance value is incorrect as I can see a multi-line value. You need to either use the Instance name or the Service URL (https://<instancename>.service-now.com/). Please verify if your are using the right instance name/service URL along with the credential. I have tested the same at my end and if I pass wrong value I do observe the same error at my end.

Answer 2

I suspect it is the account permissions or the input. Sometimes the error messages can be misleading. I would test a SNOW read or simpler request on a scheduled trigger to verify the API call and account. Then look more closely at the output/input from the HTTP request. You may need a parser in between the two activities. You might also look at the SNOW examples in the Sentinel Github. https://github.com/Azure/Azure-Sentinel/tree/master/Playbooks