factory reset android without having password/access to device on intune company portal

Question

Unfortunately, we have users who forgot their device password or return locked phones. So we don't have access to the phones (Samsung A50 or 52) to reset them. The devices are not shown in the intune company portal either or cannot be wiped there.
Is there any way to factory reset them? otherwise the phones are not usable any longer.

Answer 1

@Katja Thanks for posting in our Q&A.

For this issue, we can factory reset the target android device via company portal app in another managed device.
https://learn.microsoft.com/en-us/mem/intune/user-help/reset-device-company-portal-android
Please make sure that the user in another managed device is the same user that you used to enroll the android device.

For example, the following picture shows the page that factory reset the android device via the company portal in my iOS device.

Hope it will help.

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Answer 2

Your only option here is to do a hard reset on the device. You need to check your vendor documentation (Samsung) on how to do a hard reset on Samsung Galaxy phones.

Answer 3

If you need to perform a factory reset on an Android device but don't have access to the password or the device, you can use one of the following methods. Note that performing a factory reset will erase all data on the device, including apps, settings, and personal files.

Method 1: Using Recovery Mode

Power Off the Device: If the device is on, power it off completely. If you can't access the screen to power it off, skip to the next step.

Enter Recovery Mode:

• For most devices: Press and hold the Power button and Volume Up button simultaneously until the device logo appears. Then release the buttons.
  • For Samsung devices: Press and hold the Power button, Volume Up button, and Bixby button (if available) until the Samsung logo appears.
  Navigate to Factory Reset:

  - Use the **Volume buttons** to navigate through the options.
  
     - Use the **Power button** to select the highlighted option.
  
     **Select “Wipe Data/Factory Reset”**:
  
        - Confirm the selection by choosing “Yes” when prompted.
  
        **Reboot the Device**:
  
           - After the reset is complete, select “Reboot system now.”
  

Method 2: Using Google Find My Device

If the device is connected to a Google account and you have access to that account, you can use Google’s Find My Device service:

Go to Find My Device: Visit the Find My Device website on a computer or another device.

Sign In: Log in with the Google account associated with the Android device.

Select the Device: Choose the device you want to reset from the list of devices associated with your Google account.

Choose “Erase Device”:

• Click on the “Erase Device” option. This will remotely perform a factory reset on the device, erasing all data.

Confirm the Action: Follow the prompts to confirm the reset. The device will be wiped and reset to factory settings.

Method 3: Using Android Device Manager (if available)

Some devices have a manufacturer-specific tool for managing and resetting the device. Check the manufacturer’s website or support resources for details.

Important Notes

• Data Loss: A factory reset will erase all data on the device. Make sure you have backups if possible.
• Device Protection: Modern devices often have security features like Factory Reset Protection (FRP), which may require you to log in with the Google account previously used on the device after a reset.
• Legal Considerations: Ensure you have the legal right to reset the device, especially if it’s not your personal device.

If you encounter any issues or specific device models have different procedures, refer to the device’s user manual or contact the manufacturer’s support for assistance. for more detail, you can checkout this post.