The file is locked for editing SPO

Question

The file is locked for editing SPO

G99 31

I have odd behavior when a user is attempting to open a file in native app, they get a message saying:
File in use - This file is locked for editing by 'Username'. Do you want to:
* View a read only copy
* save and edit a copy of the file

But I can open the file in the native app, and co authoring is functioning ok, others can also open the file in the native app and co-authoring is ok for them too, but I have 1 user who gets the above message indicating the file is in use. Not sure what to change as it's not an SP setting hence would be affecting all users

Echo Du_MSFT 17,316 Reputation points

2021-12-03T01:39:38.943+00:00

Hello @G99 ,

This is a quick note to let you know that we are performing research on this issue.

Thanks,
Echo Du

1 answer

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Echo Du_MSFT 17,316 Reputation points

2021-12-03T01:39:38.943+00:00

Hello @G99 ,

This is a quick note to let you know that we are performing research on this issue.

Thanks,
Echo Du

Answer 1

Echo Du_MSFT 17,316

Hi @G99 ,

Please perform the following troubleshooting

1.Check whether the file has the check-out function enabled. If it is turned on, please turn off the check-out function.

For example: [Doc_B.doc] is locked by Du Echo. You need to turn off the check-out function as Du Echo, or users with Full Control permission to turn off the check-out function.

2.If the check-out function is not enabled, it is recommended that you delete the user first, and then add the user again.

Please follow the steps:

a.Sign in the SharePoint site as a site admin, and then click Site permissions

b.On the Permissions windows, click Advanced permissions settings

c.Select the user and click "Remove User Permissions" button

d.Clear the browser cache and refresh page

e.Click "Grant Permissions" to add the user again.

Thanks,
Echo Du

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G99 31 Reputation points

2021-12-03T08:15:41.24+00:00

Hello

No the document library does not have the check out function enabled.

Also there is no sign to indicate the file is checked out when viewing the files in the document library.

I will attempt to remove the user, but this may prove troublesome as they have been granted unique permissions in various places
Echo Du_MSFT 17,316 Reputation points

2021-12-07T07:45:32.097+00:00

Hi @G99 ,

This is indeed a troublesome thing. We recommend that you can remove the user's permissions at the Document library level and File(Item) level, and then Clear the browser cache and refresh page. Finally, add this user again for testing.

Thanks,
Echo Du
Echo Du_MSFT 17,316 Reputation points

2021-12-08T01:10:44.057+00:00

Hi @G99 ,

Is there anything else I can help with regarding this issue?

You can comment us at any time and we will continue to follow up.

Thanks,
Echo Du
G99 31 Reputation points

2021-12-09T15:46:12.657+00:00

Hello

I have now tried this with the user and they get the same behavior

The user was removed from the SP group, cache was cleared and the opening of the file was tested. It was the same

I have tested with other users and this problem does not appear for them.

I have also tested with the user who has the issue, and tried a different browser, and it was the same it did not work (Chrome and Edge)
Echo Du_MSFT 17,316 Reputation points

2021-12-10T02:38:07+00:00

Hi @G99 ,

Thanks for your reply.

This is indeed a very strange phenomenon. We suggest that you can go to the Microsoft 365 admin center to open a service request to seek more professional help.

Have a nice day!

Thanks,
Echo Du

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The file is locked for editing SPO

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