w3wp.exe crashes - clr.dll problem

Question

Hi everybody,

 We are currently experiencing difficulties with our IIS server 2019.  

Faulting application name: w3wp.exe, version: 10.0.17763.1, time stamp: 0xa7ccada2
Faulting module name: clr.dll, version: 4.8.4110.0, time stamp: 0x5de6da2a
Exception code: 0xc0000005
Fault offset: 0x00097603
Faulting process id: 0x13b8
Faulting application start time: 0x01d7e7f7cbce435d
Faulting application path: C:\Windows\SysWOW64\inetsrv\w3wp.exe
Faulting module path: C:\Windows\Microsoft.NET\Framework\v4.0.30319\clr.dll
Report Id: 49277b59-2818-44fd-be69-415396d92410
Faulting package full name:
Faulting package-relative application ID:

154676-w3wp-siix-intranet-pid-8028-date-12-03-2021-time-1.txt

Answer 1

Hi @ธงไชย ธัญรัตนมงคล ,

Do you use Cylance or any other non-Microsoft virus protection program?

Recently, we have encountered many community members reporting this problem. They all use Cylance and encountered CLR.dll error code 0xc0000005. This problem can be alleviated by putting Cylance in monitoring mode. But the fundamental solution is to wait for BlackBerry Protect to release an update bulletin to fix this problem.

Answer 2

Hi @ธงไชย ธัญรัตนมงคล ,

You can post your issue in this thread.

All community members have same issue are discussing here. As soon as there is any new information, other community members will update it here.

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Best regards,
Bruce Zhang