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Hi, I'm doing some config as a proof of concept for iOS BYOD using iOS User Enrolment and although for the most part I'm making progress, I've hit a bit of a problem and I'm not sure if its expected behaviour or misconfiguration on my part.
On each application I have the deployment set to a specific AD group (I'll call it iOS_BYOD), 'License Type' User and have set the 'Uninstall on device removal' to No. On retiring a device from enrolment in Endpoint manager I'm finding that the app is still removed from the users BYOD device.
This is an issue where say an end user has Outlook installed and configured with a personal email profile before enrolment into BYOD. On enrolment the App polocies take effect and a Exchange 365 config is pushed to Outlook so the user now has both their personal mail account (Google for instance) and their Exchange 365 mailbox. I would expect the behaviour to be that retirement of a device removes only the corporate data in Outlook but not the whole application so the end user looses there personal email too. I understand it all likelyhood they wouldn't actually 'loose' anything but the inconvenience of having to download the apps again and sign into things again isn't really acceptable in my eyes.
@DaveK Thanks for posting in our Q&A. From your description, did you mean that the retire action uninstalled the apps that you deployed via intune? If there is anything misunderstanding, please correct me.
In our official article, it shows that the app will not remove when it is configured to not be uninstalled on device removal.
https://learn.microsoft.com/en-us/mem/intune/remote-actions/devices-wipe#ios
Honestly, I tried the retire action in my iOS BYOD device and set the 'Uninstall on device removal' to No, it doesn't uninstall the apps managed by intune.
Given this situation, it is needed to do the log analysis to find the root cause why the app is uninstalled. With Q&A limitation, it is better to create an online support ticket to get more effective help. Here is the support link:
https://learn.microsoft.com/en-us/mem/get-support
Hope it will help.
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Thanks for getting back to me. I've logged a ticket with support so hopefully we will get to the bottom of it. I had already reviewed the documentation so am hoping this is something in the configuration where I need to make a change and it isn't obvious as I was expecting to retain the apps on retiring for BYOD devices and so far have only really seen the one setting to configure 'Uninstall on device removal'. I wasn't sure if it was maybe relating to User Enrolment / User app licencing as I'm fairly new to the BYOD side. I've worked with device licensing on iOS DEP devices for company owned kit but never had to consider app uninstall behaviour as on removal of a user we would just wipe the device.
If I get some positive info from the support ticket I'll come back and update here in case anyone else stumbles onto this in the future with a similar issue.
@DaveK Thanks for your kindness in advance. It is a strange situation. The retire action's behaviors are different between your environment and mine.
Let's wait for the phone support engineer to direct the root cause. Hope everything goes well with you.