User Provisioning not updating records in Enterprise Application

James Hollington (Admin) 1 Reputation point

We are implementing ServiceNow and have configured SSO using SAML-basic and user provisioning via Credentials, Mappings and Settings.

We are finding that when a user record is updated within Azure, the updates are not being passed to the Enterprise Application.

Please could you offer any assistants.

Many thanks,

Microsoft Entra ID
Microsoft Entra ID
A Microsoft Entra identity service that provides identity management and access control capabilities. Replaces Azure Active Directory.
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  1. Danny Zollner 9,396 Reputation points Microsoft Employee

    Is provisioning turned on? Provisioning on demand would update records even if the application-wide provisioning job was disabled.