Teams Phone Reporting - Locate which user picked up call after Auto Attendant

Chirag Gandhi 21

Hello,

We have tried to locate a report or even a Power BI setting that would allow us to query who has picked up a call and the call history after it has gone thru the auto attendant.

The CQ and AA combined Analytics does not give that option that we have seen.

Is there another option or program for us to locate that?

I do not understand why this is not an option as default if there is even this availability.

Any help is greatly appreciated.

Mark V 1 Reputation point

2022-10-05T13:52:45.763+00:00

I too would like this functionality. the reporting for call flow in teams is lacking. once a call hits an AA resource account the PSTN / Direct routing stops tracking where that call went.
the reporting in the PowerBI script is of little use in this scenario.

I'd really like a way to trace a call from incoming to an AA, being able to search the resource account for incoming call DIDs / URIs. and to see which option was selected and to see where the call was routed
Huw SR 1 Reputation point

2022-11-30T13:40:22.737+00:00

Surely this must be logged somewhere. I can get the call ID from the PSTN and SMS report but need to be able to search with that ID across all users call logs.

1 answer

Xzsssss 8,881 Reputation points Microsoft Vendor

2021-12-06T05:50:42.433+00:00

Hi @Chirag Gandhi ,

For some specific calls, you could enter the Teams Admin Center > users > enter their profile > Meetings & Calls. There you could check the call histories.

And also you could check the PSTN and SMS usage from : https://admin.teams.microsoft.com/analytics/reports

Hope that could work:)

Best regards,
Lou

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Xzsssss 8,881 Reputation points Microsoft Vendor

2021-12-15T00:43:49.893+00:00

Hi @Chirag Gandhi ,

Do the suggestions above help? If the issue has been resolved, please click “Accept as answer” to mark the helpful reply as an answer, this will make answer searching in the forum easier and be beneficial to other community members as well.

If you are still stuck in this issue, please feel free to post your questions.

Regards,
Lou

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Teams Phone Reporting - Locate which user picked up call after Auto Attendant

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