Computer logs into black sceen when AppReadiness is active

Nathan 21 Reputation points

I'm a beginner at a computer, and I've read multiple articles online about this, but I still can't seem to find where in my startup services are causing the crashes, but all i know is that when AppReadiness is on "Automatic" or "Manual", it will cause me to login to a black screen.

Edit: Key windows features such as Windows Key + Shift + S for the snipping tool and microsoft store isn't working when i turn off appreadiness, is it something related?

Windows 10
Windows 10
A Microsoft operating system that runs on personal computers and tablets.
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  1. S.Sengupta 14,441 Reputation points MVP

    In the event viewer under administrative events you will see ERROR relating to either App Readiness or App-Model Runtime both pointing to something like... "8wekyb3d8bbwe" saying that is corrupt or install failed.

    You will also see the profile it is attempting to apply it too such as...


    Go to the following key and confirm the name of the user with the issue, to be fair its probably all users.

    Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-5-21-527237240-2025429265-725345543-1124

    Next, go to the following key


    You will see entries relating to the above... "8wekyb3d8bbwe" make a backup and then delete all entries

    Next, go to the following key

    Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Appx\AppxAllUserStore\S-1-5-21-527237240-2025429265-725345543-1124 make a backup and delete the entry or all users if effecting everyone

    You can then login

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  1. Limitless Technology 39,196 Reputation points

    Hello @Nathan

    First of all, please verify that you have installed all the latest Windows Updates on your system, as they will probably patch any bug that may cause this issue.

    If that was already done please try the next:

    Boot the machine normally.
    During the hang at the black screen, press CTRL+SHIFT+ESC to bring up Task Manager.
    Choose File > Run New Task.
    Type msconfig and press ENTER.
    Click the Services tab, uncheck App Readiness, and click OK.
    Either wait out the rest of the boot procedure and then reboot your PC, or force a reboot by returning to Task Manger and running this task: shutdown -r -t 0
    Upon reboot, if the problem disappear

    Hope this helps with your query,

    --If the reply is helpful, please Upvote and Accept as answer--

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