Unable to login in VS2017

Question

vic zhang 1

Unable to login in VS2017，and there's a white screen. The following image prompt appears.

17120-%E5%BE%AE%E4%BF%A1%E5%9B%BE%E7%89%87-20200812174723.jpg 17221-%E5%BE%AE%E4%BF%A1%E5%9B%BE%E7%89%87-20200812174732.jpg

Tianyu Sun-MSFT 34,436 Reputation points Microsoft External Staff

2020-08-26T06:28:13.147+00:00

Hello viczhang, do you have any update? Did my suggestions work for logging in VS 2017? Feel free to let me know the results.

1 answer

Tianyu Sun-MSFT 34,436 Reputation points Microsoft External Staff

2020-08-26T06:28:13.147+00:00

Hello viczhang, do you have any update? Did my suggestions work for logging in VS 2017? Feel free to let me know the results.

Answer 1

Hello viczhang,

Please follow the steps below to troubleshoot this issue:

Close Visual Studio(VS) 2017 > start Internet Explorer(IE) browser > click on the gear icon in the upper right corner > Internet options > Security > click “Default level” button if the security level is not the default level(or try to click “Reset all zones to default level”) > Apply > OK. After that, restart your computer, run Visual Studio 2017 and sign in again.
You can try to launch Visual Studio Installer > click on the “Provide feedback” button in the upper right corner > Report a problem > a Developer Community forum page will pop-up > sign in from this page > exit the Developer Community forum page and check if you have successfully logged into VS.
If you use a proxy server or firewall, please also kindly check this document: Install and use Visual Studio and Azure Services behind a firewall or proxy server, and add some necessary URLs to an allow list.

Best Regards,
Tianyu