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I previously had a microsoft account and took the Excel Expert exam under the same email. When I sign in I have a different MCID than the one given to me in the email informing me how to access my certificate. When I log in it shows a different MCID and I am not sure how to change it. It says I have no certificates but I am guessing that is because it is a different number. Is there a way to change it or, how do I go about merging the accounts?
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Microsoft Certification Program is supported on their own forums. You can request help with profile update / linking / merge in dedicated forums here. (Participate\Ask A Question)
Certification Profile/MCID Assistance
Certification Profile/Account Linking
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