Device ownership "Unknown" and greyed out

Azure Apprentice 191 Reputation points
2021-12-05T20:55:37.537+00:00

Hello Experts,
we have a 13 inch Mac with M1 processor running on 12.0.1 which was joined initially via ABM.

It is the only device with this weird behavior:
155075-image.png

The device does not Sync and report properly to Intune, even though the management profile is installed via the ABM.
When attempting to install Company Portal app an error says there is a conflict between the management profiles - on all of the other devices in our organization, when company portal is installed alongside with ABM the app checks for the profile and usually says "In compliance" afterwards.

Is there a way to remove the current management profile via Terminal in recovery mode of macOS? And then try to enroll again?
Any advice how to proceed is appreciated.

Microsoft Intune Enrollment
Microsoft Intune Enrollment
Microsoft Intune: A Microsoft cloud-based management solution that offers mobile device management, mobile application management, and PC management capabilities.Enrollment: The process of requesting, receiving, and installing a certificate.
1,208 questions
Microsoft Intune
Microsoft Intune
A Microsoft cloud-based management solution that offers mobile device management, mobile application management, and PC management capabilities.
4,063 questions
{count} votes

1 answer

Sort by: Most helpful
  1. Lu Dai-MSFT 28,236 Reputation points
    2021-12-06T01:20:09.963+00:00

    @Azure Apprentice Thanks for posting in our Q&A.

    To clarify this issue, we appreciate your help to collect some information:
    1.Please check if the MDM authority shows "Microsoft intune" in Tenant administration > Tenant status in intune portal?
    155122-image.png

    2.Please check if the enrollment program token is active and not expired.

    I have seen others have the similar issue before. Because of the incorrect MDM authority, the device ownership greyed out and showed "unknown".

    If there is anything update, feel free to let us know.


    If the answer is the right solution, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".
    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

    1 person found this answer helpful.