Cannot remote on to VM

Question

Hi All,

Having issues remoting on to on VM in our azure resource.

Receive this message :

Your session ended because the remote PC isn't licensed to accept remote connections. Ask your admin or tech support for help.

Error code: 0x2056
Extended error code: 0x257
Activity ID: {db4d21ab-cd07-43b8-bfd7-b9fe8beb0000}

Answer 1

@Gareth Hamann

The issue could be expired internal certificate.

Below are few suggestions you can check to solve the issue:

This has to be renewed, and if you are using a RDWebClient new cert has to be imported into the RDWebClient also.
In PowerShell elevated mode, load RDWebClientManagement-module and try running these commands to change the Certificate in RDWebClient.

“Import-Module -Name RDWebClientManagement”
“Get-RDWebClientBrokerCert”
“Import-RDWebClientBrokerCert <Path of Certtificate file> .crt or .cer”
“Get-RDWebClientBrokerCert“

Reset the Remote Desktop Services configuration, refer this document for steps.

Another similar issue: https://learn.microsoft.com/en-us/answers/questions/85776/receiving-34couldn39t-connect34-for-all-previously.html

Hope this helps.
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