How to reset the client secret keys for Microsoft Teams Bot

Question

How to reset the client secret keys for Microsoft Teams Bot

Pankaj Pandey 1

Hi,

We are running a bot service with Microsoft teams and everything was going well till yesterday, now we started getting following error while trying to communicate user through bot.

{\"error\":\"invalid_client\",\"error_description\":\"AADSTS7000222: The provided client secret keys are expired. Visit the Azure Portal to create new keys for your app, or consider using certificate credentials for added security: https://learn.microsoft.com/azure/active-directory/develop/active-directory-certificate-credentials

We were managing the bots through https://dev.botframework.com/ previously but now after clicking on Manage "Microsoft App ID and Password" button under bot setting section, its redirecting me to azure portal and showing a page not found page there.

It would be appreciable if some one guide me on this.

Thanks..

JimmyYang-MSFT 58,641 Reputation points Microsoft External Staff

2021-12-07T07:49:41.28+00:00

Hi @Pankaj Pandey

Teams tag is mainly focused on the general issue of Microsoft Teams troubleshooting. According to your description, your issue is related to Teams bot service, which is not in our support scope. So I will also add teams-app-dev tag to your thread. Thanks for your understanding!
Hunaid Hanfee-MSFT 981 Reputation points

2021-12-07T19:40:16.163+00:00

Could you please try to directly login into Azure portal and going into App registration. Try searching with the App Id.

Thanks
Pankaj Pandey 1 Reputation point

2021-12-08T04:55:05.16+00:00

We have tried that way as well but we're not able to locate our app on azure portal.
Hunaid Hanfee-MSFT 981 Reputation points

2021-12-09T21:11:09.86+00:00
Could you please try to get the app info using Powershell (below version 7)

Run the below Install command in PowerShell in Admin mode.
Install-Module -Name AzureAD

Import the installed module
Import-Module AzureAD

Then you need to connect to Azure AD account which you have used to create the app registration
Connect-AzureAD

To get the info you need to paste this command with your app Id
Get-AzureADMSApplication -Filter "AppId eq 'App-Id'"

Please let us know if you are able to get the App Info using this.
Refer this is to get to know more AzureAD command - https://learn.microsoft.com/en-us/powershell/module/azuread/get-azureadmsapplication?view=azureadps-2.0
Hunaid Hanfee-MSFT 981 Reputation points

2021-12-14T09:19:20.853+00:00

Let us know if you have tried this out or no longer facing this issue.

Thanks
Pankaj Pandey 1 Reputation point

2021-12-14T11:57:16.19+00:00

Its same, actually my live bot which we are using in side the teams app is not visible on the azure portal neither in app registration section nor in enterprise app section.
Hunaid Hanfee-MSFT 981 Reputation points

2021-12-15T07:37:28.59+00:00
You need to confirm that you are looking into the right tenant and directory.

Giving you some screenshots (you might be looking in wrong place)

Open https://portal.azure.com

Go to App registration

Please check it in all three All applications, owned and deleted.

Could you please also share some screenshot ref of whole scenario?
Pankaj Pandey 1 Reputation point

2021-12-15T08:00:34.76+00:00

Thanks for your revert again.

The Azure portal is not showing any thing while searching with App Id also tried everywhere in App registration but no luck, its very strange to see this sudden changes like the app is visible on https://dev.botframework.com/ but not on azure portal.

PFA screenshot for the same.
Hunaid Hanfee-MSFT 981 Reputation points

2021-12-15T16:07:41.52+00:00

Hello,
You are looking at wrong place. Once you are in Azure Active directory you need to select App registration option from below left side panel menu. Once you are in it search with App Id as shown in image. Please check it in all three- All applications, owned and deleted.

Refer my above reply to know how to navigate to App registrations.

Thanks,

Hunaid Hanfee

If the response is helpful, please make it as answer and click "Accept Answer" and upvote it. You can share your feedback via Microsoft Teams Developer Feedback link. Click here to escalate.
Hunaid Hanfee-MSFT 981 Reputation points

2021-12-16T20:23:44.48+00:00

Did you get a chance to check again?

Thanks

1 answer

Your answer

JimmyYang-MSFT 58,641 Reputation points Microsoft External Staff

2021-12-07T07:49:41.28+00:00

Hi @Pankaj Pandey

Teams tag is mainly focused on the general issue of Microsoft Teams troubleshooting. According to your description, your issue is related to Teams bot service, which is not in our support scope. So I will also add teams-app-dev tag to your thread. Thanks for your understanding!
Hunaid Hanfee-MSFT 981 Reputation points

2021-12-07T19:40:16.163+00:00

Could you please try to directly login into Azure portal and going into App registration. Try searching with the App Id.

Thanks
Pankaj Pandey 1 Reputation point

2021-12-08T04:55:05.16+00:00

We have tried that way as well but we're not able to locate our app on azure portal.
Hunaid Hanfee-MSFT 981 Reputation points

2021-12-09T21:11:09.86+00:00

Could you please try to get the app info using Powershell (below version 7)

Run the below Install command in PowerShell in Admin mode.
Install-Module -Name AzureAD

Import the installed module
Import-Module AzureAD

Then you need to connect to Azure AD account which you have used to create the app registration
Connect-AzureAD

To get the info you need to paste this command with your app Id
Get-AzureADMSApplication -Filter "AppId eq 'App-Id'"

Please let us know if you are able to get the App Info using this.
Refer this is to get to know more AzureAD command - https://learn.microsoft.com/en-us/powershell/module/azuread/get-azureadmsapplication?view=azureadps-2.0
Hunaid Hanfee-MSFT 981 Reputation points

2021-12-14T09:19:20.853+00:00

Let us know if you have tried this out or no longer facing this issue.

Thanks
Pankaj Pandey 1 Reputation point

2021-12-14T11:57:16.19+00:00

Its same, actually my live bot which we are using in side the teams app is not visible on the azure portal neither in app registration section nor in enterprise app section.
Hunaid Hanfee-MSFT 981 Reputation points

2021-12-15T07:37:28.59+00:00

You need to confirm that you are looking into the right tenant and directory.

Giving you some screenshots (you might be looking in wrong place)

Open https://portal.azure.com

Go to App registration

Please check it in all three All applications, owned and deleted.

Could you please also share some screenshot ref of whole scenario?
Pankaj Pandey 1 Reputation point

2021-12-15T08:00:34.76+00:00

Thanks for your revert again.

The Azure portal is not showing any thing while searching with App Id also tried everywhere in App registration but no luck, its very strange to see this sudden changes like the app is visible on https://dev.botframework.com/ but not on azure portal.

PFA screenshot for the same.
Hunaid Hanfee-MSFT 981 Reputation points

2021-12-15T16:07:41.52+00:00

Hello,
You are looking at wrong place. Once you are in Azure Active directory you need to select App registration option from below left side panel menu. Once you are in it search with App Id as shown in image. Please check it in all three- All applications, owned and deleted.

Refer my above reply to know how to navigate to App registrations.

Thanks,

Hunaid Hanfee

If the response is helpful, please make it as answer and click "Accept Answer" and upvote it. You can share your feedback via Microsoft Teams Developer Feedback link. Click here to escalate.
Hunaid Hanfee-MSFT 981 Reputation points

2021-12-16T20:23:44.48+00:00

Did you get a chance to check again?

Thanks

Answer 1

You need to confirm that you are looking into the right tenant and directory.
Once you are in Azure Active directory you need to -

Go to App registration option from below left side panel menu.
Once you are in it search with App Id as shown in image. Please check it in all three- All applications, owned and deleted.

Thanks,
Hunaid L Hanfee

If the response is helpful, please click "Accept Answer" and upvote it. You can share your feedback via Microsoft Teams Developer Feedback link. Click here to escalate.

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How to reset the client secret keys for Microsoft Teams Bot

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