Issues with sync between Endpoint Config Manager and Intune

Question

Issues with sync between Endpoint Config Manager and Intune

Nigel Prattley 1

We are getting issues with sync between Endpoint Config Manager and Intune, below is extract from CMGatewaySuyncUploadworker.log
[Warning][CMGatewaySyncUploadWorker][0][System.Net.WebException][0x80131509]
The remote server returned an error: (401) Unauthorized. at Microsoft.ConfigurationManager.ServiceConnector.ExtensionMethods.<GetResponseAsync>d__13.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Microsoft.ConfigurationManager.ServiceConnector.ExtensionMethods.<GetResponseAsync>d__11.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Microsoft.ConfigurationManager.ServiceConnector.ExtensionMethods.<GetResponseAsync>d__10.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at System.Runtime.CompilerServices.TaskAwaiter1.GetResult() at Microsoft.ConfigurationManager.ServiceConnector.DeltaUploadWorkerBase1.<ProcessRequestQueueAsync>d__31.MoveNext()

Amandayou-MSFT 11,166 Reputation points

2021-12-08T07:00:08.397+00:00

Hi,

I appreciate your understanding that we are not the best channel to address this issue since the forum has resource limitation. To get better support, I suggest you call Professional Support Services so that a dedicate engineer will help you solve this issue in a more efficient way. Thank you for your understanding.
To obtain the phone numbers for specific technology request please take a look at the web site listed below.
https://support.microsoft.com/en-us/help/13948/global-customer-service-phone-numbers

Thank you very much for your kind understanding.

Best regards,
Amanda