Unable to see Office 2019 updates within Configuration Manager

Question

I'm unable to updates for Office 2019 within Configuration Manager's Software Library, Office 365 Client Management/Office 365 Updates.

I can see Office 365 / Microsoft 365 updates.

But, no Office 2019

I've verified that "Enable management of the Office 365 Client Agent" is "Yes" for the Default Client Settings. And, that Microsoft 365 Apps/Office 2019/Office LTSC is checked on Software Update Point Component Properties.

I can see that Office 2019 Updates on WSUS (SCCM & WSUS on same server)

I checked the wsyncmgr.log and saw several errors:
Failed to download file- "http://officecdn.microsoft.com/pr/64256afe-f5d9-4f86-8936-8840a6a4f5be/office/data/16.0.14701.20230/s320.cab" from internet. Using proxyserver - 0. Error = 80
Failed to download or process the O365 file manifest. Caught exception: System.IO.FileNotFoundException: Failed to download file manifest for O365 from http://officecdn.microsoft.com/pr/64256afe-f5d9-4f86-8936-8840a6a4f5be/office/data/16.0.14701.20230/s320.cab, with error 80~~ at Microsoft.SystemsManagementServer.SoftwareUpdatesManagement.WsusSyncAction.WSyncAction.DownloadAndExtractCabFile(String cabFileUrl, String fileNameInCab)
GetOfficeFileHash_O365Service() failed to get file hash for O365 file. Caught exception: System.IO.FileNotFoundException: Failed to download file manifest for O365 from http://officecdn.microsoft.com/pr/64256afe-f5d9-4f86-8936-8840a6a4f5be/office/data/16.0.14701.20230/s320.cab, with error 80~~ at Microsoft.SystemsManagementServer.SoftwareUpdatesManagement.WsusSyncAction.WSyncAction.DownloadAndExtractCabFile(String cabFileUrl, String fileNameInCab)~~ at Microsoft.SystemsManagementServer.SoftwareUpdatesManagement.WsusSyncAction.WSyncAction.GetOfficeFileHash_O365Service(O365FileList o365FileList, String fileContainingHash, String updateId)
ProcessOfficeFile() failed to get file properties from file manifest. Caught exception: System.IO.FileNotFoundException: Failed to download file manifest for O365 from http://officecdn.microsoft.com/pr/64256afe-f5d9-4f86-8936-8840a6a4f5be/office/data/16.0.14701.20230/s320.cab, with error 80~~ at Microsoft.SystemsManagementServer.SoftwareUpdatesManagement.WsusSyncAction.WSyncAction.DownloadAndExtractCabFile(String cabFileUrl, String fileNameInCab)~~ at Microsoft.SystemsManagementServer.SoftwareUpdatesManagement.WsusSyncAction.WSyncAction.GetOfficeFileHash_O365Service(O365FileList o365FileList, String fileContainingHash, String updateId)~~ at Microsoft.SystemsManagementServer.SoftwareUpdatesManagement.WsusSyncAction.WSyncAction.ProcessOfficeFile_O365Service(O365FileList o365FileList, Int32 iFile, XmlWriter xml, String updateId)
ProcessFileManifest() failed to process O365 file manifest. Caught exception: System.IO.FileNotFoundException: Failed to download file manifest for O365 from http://officecdn.microsoft.com/pr/64256afe-f5d9-4f86-8936-8840a6a4f5be/office/data/16.0.14701.20230/s320.cab, with error 80~~ at Microsoft.SystemsManagementServer.SoftwareUpdatesManagement.WsusSyncAction.WSyncAction.DownloadAndExtractCabFile(String cabFileUrl, String fileNameInCab)~~ at Microsoft.SystemsManagementServer.SoftwareUpdatesManagement.WsusSyncAction.WSyncAction.GetOfficeFileHash_O365Service(O365FileList o365FileList, String fileContainingHash, String updateId)~~ at Microsoft.SystemsManagementServer.SoftwareUpdatesManagement.WsusSyncAction.WSyncAction.ProcessOfficeFile_O365Service(O365FileList o365FileList, Int32 iFile, XmlWriter xml, String updateId)~~ at Microsoft.SystemsManagementServer.SoftwareUpdatesManagement.WsusSyncAction.WSyncAction.ProcessFileManifest_O365Service(String sO365ServiceUrl, XmlWriter xml, String updateId)
Failed to synchronize O365 update 466c3c97-c066-4bbc-894f-1fa2b36dab9f - Microsoft 365 Apps Update - Current Channel (Preview) Quality Update for x86 based Edition Version 2111 (Build 14701.20230)
Skipped update 466c3c97-c066-4bbc-894f-1fa2b36dab9f - Microsoft 365 Apps Update - Current Channel (Preview) Quality Update for x86 based Edition Version 2111 (Build 14701.20230) because it failed to sync.

Using a browser, I can download the "s640.cab" using the URL link "http://officecdn.microsoft.com/pr/64256afe-f5d9-4f86-8936-8840a6a4f5be/office/data/16.0.14701.20230/s320.cab from the first error line. We do not have a proxy for the server.

So, I'm not sure what it could be the cause.

Answer 1

Hi, @Cody

Then we may try to uncheck "Microsoft 365 Apps/Office 2019/Office LTSC", click "OK", wait for one or more minutes, then re-check the "Microsoft 365 Apps/Office 2019/Office LTSC", then do a synchronization to see if it helps.

Answer 2

Hi, @Cody
Thank you for posting in Microsoft Q&A forum.

You may try to delete all files in c:\windows\temp and resynchronize updates to see if it helps.

For the reference:
https://sccmpeek.wordpress.com/2021/01/27/updates-synchronization-failed-with-failed-to-download-file-http-officecdn-microsoft-com-pr-xxxx-office-data-xxxxx-from-internet-using-proxyserver-0-error-80/
https://www.reddit.com/r/SCCM/comments/kq545b/adr_error_code_80_failed_to_download_update/
(Please note: Information posted in the given link is hosted by a third party. Microsoft does not guarantee the accuracy and effectiveness of information.)

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Answer 3

Make sure that Office 2019 product is checked in the Software Update Point parameters.
Once done, run a full Software Updates synchronization and monitor the progress in wsyncmgr.log.

Regards,

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Youssef Saad | Blog: https://youssef-saad.blogspot.com
Please remember to ** “Accept answer” ** or upvote for useful answers, thank you!

Answer 4

@Rahul Jindal
Isn't Office 2019 is Click-to-Run (C2R) exclusively

@AllenLiu-MSFT
I've cleared out the C:\Windows\Temp folder and resynchronize the updates for both All Software Updates and Office 365 updates. I noticed that I received more updates on the Office 365 updates when the resynchronization completed. But, still no Office 2019 when I did a search.

Looking at the wsyncmgr.log, I do see an entry for Office 2019 being requested....
Requested categories: Product=Forefront Client Security, Product=Office 2016, Product=Microsoft 365 Apps/Office 2019/Office LTSC, Product=Windows Server 2016, Product=SharePoint Server 2019/Office Online Server, Product=Office 2013, Product=Windows 11, Product=Microsoft Defender Antivirus, Product=Windows Server 2012, Product=System Center Endpoint Protection, Product=Windows 10, Product=Windows 10, version 1903 and later, Product=Windows Server 2012 R2, Product=Windows Server 2019, Product=Windows Server 2008 R2, ProductFamily=Silverlight, UpdateClassification=Security Updates, UpdateClassification=Update Rollups, UpdateClassification=Service Packs, UpdateClassification=Updates, UpdateClassification=Definition Updates, UpdateClassification=Critical Updates

No other error's since I've cleared the TEMP folder on the log.

@Youssef Saad
Are you referring to this:

I've verified that the Default Settings for the Software Updates Enabled for Office 365 Client Agent is set to Yes.

Answer 5

@Cody I stand corrected. Yes, you should see the Office 2019 perpetual updates under Office 365.