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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(60.8, 75%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAS%3C/text%3E%3C/svg%3E)
When use mail merge in HTML format, emails from Word (Standard 2016) to Outlook are not received.
Works with plain text and attachment options. Could this be due to a patch? Can anyone help?
Could you please locate to the root directory of the Office installation, such as the 64-bit version, C:\Program Files\Microsoft Office\Office16, find the executable programs for Word (Winword.exe) and Outlook(Outlook.exe).
Right-click on them > Propertites > Details, check the Verion number of Word app and Outlook app.
On my test environment, I could reproduce this issue.
Besides, is there any third party software or updates installed before this issue occurred?
Here is a similar thread, you could have a look, "Mail merge to HTML format - not doing anything.". In addition to the marked answers on the first page, there is also a sharing on the second page about Skype for Business.
Any updates, welcome to post back.
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Please find the version we use. and we do not use Skype
Hi @Austin Sundar ,
Sorry for the delay.
I updated Word and Outlook to the same version as yours, the issue still could not be reproduced. This issue is not realted to Office updates.
Currently, I would suggest you try following steps to have a check.
I also want to check, if you open Outlook > Sent Items, were there any records that the emails sent out?
this is fixed by disabling a plugin. thanks all for your support
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(137.6, 37%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESK%3C/text%3E%3C/svg%3E)
Which addin should be disabled in word and outlook?
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(240, 96%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPR%3C/text%3E%3C/svg%3E)
I have same problem, and tried to disable plugin both in word + outlook. However i still have same result.
I use word + data in excel to mergemail via outlook. I can send as plain text and attached file, hower i need to approve acces to my contacts for 1 minute, if i accept mail is send.
However when i choosing HTML nothing happends
Any other hint about what to do further ??