Problem with the authenticator

Question

Accidentally deleted work account from authentication app before backing up. Deleted app from old phone. Trying to use my work account on new phone but can't get it to work. When I setup app on new phone the work account is greyed out but still not working.

Answer 1

You can recover your account credentials from your cloud account, but you must first make sure that the account you're recovering doesn't exist in the Microsoft Authenticator app. For example, if you're recovering your personal Microsoft account, you must make sure you don't have a personal Microsoft account already set up in the authenticator app. This check is important so we can be sure we're not overwriting or erasing an existing account by mistake.
https://support.microsoft.com/en-us/account-billing/back-up-and-recover-account-credentials-in-the-authenticator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40

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