"Dial by extension" support with android app (and poly CCX)

Question

Hi,

We are migrating our phone system to teams. We are using extension so all user have a 4 digits extension. Ex: +1555666777x1234. In LineURI, the format is +1555666777;ext=1234. In the "business phone" field on AD or AAD, we are using +1555666777x1234.

I have a normalization rule that transfort all 4 digits dial to +1555666777x1234. If I call from Teams desktop (or web), everything work. but if I make a call from the android app, I have a error (on android) saying this "+1555666777;ext=1234" is not a valid phone number"

Anyone have dial by extension working with android?

Thank you,

Answer 1

I will answer to myself. I have tu use the format +1555666777;ext=1234 in the business phone number as well.

After that, I made a normalization rules like this: ^(\d{4})$ ==> +1555666777;ext=$1

Then, when I dial a 4 digit extensions on android, everything work.

This is not as clean as +1555666777x1234 in the address book, but at least it's work!

Answer 2

Hi @Benjamin Duval ,

Sorry I couldn't do some tests because of the lack of resources we have.

I made some researches and found a workaround which is to use auto attendee and dial by extension to your users.

You could also get the real-time support from :https://learn.microsoft.com/en-us/microsoft-365/admin/get-help-support?view=o365-worldwide#online-support
This could better help you on this issue.

Best regards,
Lou

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