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OneDrive interface issue on windows 7

Compulink 21 Reputation points
2020-08-13T08:08:10.857+00:00

Dear All,

Recently encountered OneDrive interface issue on windows 7.
After start OneDrive, a windows with blank page appear, it suppose to be a Create Account / Sign in screen.
and the tray icon's menu also blank.

Also try

  1. uninstall / reinstall OneDrive.
  2. fully windows update.

please advice. Thank you.

Office Management
Office Management
Office: A suite of Microsoft productivity software that supports common business tasks, including word processing, email, presentations, and data management and analysis.Management: The act or process of organizing, handling, directing or controlling something.
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  1. Leon Laude 85,676 Reputation points
    2020-08-13T08:16:35.697+00:00

    Hi,

    OneDrive is currently not supported in the Q&A forums, the supported products are listed over here https://learn.microsoft.com/en-us/answers/products (more to be added later on).

    You can ask the experts in the dedicated OneDrive forum over here:
    https://answers.microsoft.com/en-us/msoffice/forum/msoffice_drive

    ----------

    (If the reply was helpful please don't forget to accept as answer, thank you)

    Best regards,
    Leon

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  1. Emily Hua-MSFT 27,551 Reputation points
    2020-08-14T03:55:37.843+00:00

    Hi Compulink-2788,

    Could you access OneDrive online on browser normally?

    There are some factors which may cause this issue. Please try the following suggestions to check this issue.

    1. Do you get the OneDrive installation package from https://www.microsoft.com/en-us/microsoft-365/onedrive/download? After installation, please search OneDrive and right click it, run as administrator.
    2. If you are using a VPN or a 3rd-party security software, it is recommended to disconnect the VPN and disable the 3rd-party security software.
    3. Reset OneDrive.
    4. Perform a clean boot to check whether there is any conflict with 3rd-party software .
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