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can't remove or reset PIN

hello there,
one user forgot his windows 10 PIN code, but the domain user password still remember, so he try to remove or reset the PIN code, but the remove icon is grayed out. (as below screenshot). and there is no option to "reset" the PIN.
the only available icon is "change" which need input the old PIN to set the new PIN.

I want to know how to force to remove or reset the PIN ? I struggle on this a few days...... please help, thanks
156747-%E9%A3%9E%E4%B9%A620211211-211003.png


windows-10-generalwindows-active-directorywindows-10-securitywindows-group-policy
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JerrySu-1371 answered

it seems the last link : https://www.tenforums.com/tutorials/164857-how-fix-unable-add-use-pin-sign-option-windows-10-a.html

should work, I will test on Monday, and feed back to you, thanks!

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