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Getting performance issue in virtual machine scale set

Abhinav Kumar 1 Reputation point
2021-12-13T04:45:26.1+00:00

Hi,

Is it possible that a ticket is taking more than 4 days to get an answer or a support engineer to answer my question? we have paid for the subscription in order to get an answer within 8 hours as the declaimer mentioned on the subscription page,
please note that I'm in a middle of a project and my question isn't answered yet after 4 days which is not acceptable for a paid service and I'm stuck waiting
I'm hoping that someone from Microsoft Support engineers to have a look at my opened ticket and give me an answer,
My support request no: 2112090060002654

Thanks
Abhinav Kumar

Azure Virtual Machine Scale Sets
Azure Virtual Machine Scale Sets

Azure compute resources that are used to create and manage groups of heterogeneous load-balanced virtual machines.

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  1. Anonymous
    2021-12-16T17:15:25.133+00:00

    Hi @Abhinav Kumar
    Deeply regret for the inconvenience, I just had a discussion with the responsible team coordinator to expedite the engineer assignment.

    Going forward, I would encourage you to try our "Chat" based support channel for an instantaneous support from an engineer.
    You can select chat option while creating the ticket.

    Have a good time ahead.

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