1) When there is a black screen click these 4 keys simultaneously:
Win key, ctrl, shift, b
Report the findings.
2) Uninstall any third party antivirus and make sure Microsoft defender is on.
3) Place the computer into clean boot:
https://support.microsoft.com/en-us/topic/how-to-perform-a-clean-boot-in-windows-da2f9573-6eec-00ad-2f8a-a97a1807f3dd
https://www.tenforums.com/tutorials/41804-perform-clean-boot-windows-10-troubleshoot-software-conflicts.html
4) Indicate how you reinstalled the Nvidia driver, nvlddmkm.sys:
(method and source for the replacement driver)
5) Indicate whether the computer has Nvidia Optimus:
https://www.nvidia.com/en-us/geforce/technologies/optimus/technology/
If it does was the Intel GPU driver replaced?
6) Open the Dell website support > enter the service tag > view drivers > upgrade the BIOS or confirm that it is up to date
7) Run the Dell diagnostics > full test > post images of the results or share links into this thread
For share links please use one drive, drop box, or google drive.
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Please remember to vote and to mark the replies as answers if they help.
On the bottom of each post there is:
Propose as answer = answered the question
On the left side of each post there is /\ with a number: click = a helpful post
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