Cannot access to your "Learning web page" to get a voucher through Pearson VUE site (no fee asked) - Account does not exist

Question

Hi,
I want to participate to the Microsoft Challenge. I have chosen to follow AZ-104 training courses. I received a Microsoft email the 12-07th-2021 to claim a free Microsoft Certification exam.
When I follow the flow of instructions, I need to sign in with my professional account. Then, an error occurs telling me that my professional account dos not exist.
I've got no option to get around this issue. However, I can access to AZ-104 online courses with my professional account ! So, I know that my account is declared in the system. (see pages : https://learn.microsoft.com/fr-fr/users/cloudskillschallenge/collections/8pm3fxd3kyjo?WT.mc_id=cloudskillschallenge_10d2f838-16b2-4c16-ba6d-bc85422e43c7)

I don't know what to do ?

Country : France
Company: ALTRAN Cap Gemini
Account : laurent.peteaux@altran .com
Last name : PETEAUX
First name: Laurent

https://login.live.com/oauth20_authorize.srf?client_id=195e7f27-02f9-4045-9a91-cd2fa1c2af2f&scope=openid+profile&redirect_uri=https%3a%2f%2fapi-examregistration.prod.mscert.microsoft.com%2f&response_type=code+id_token&state=OpenIdConnect.AuthenticationProperties%3dVhcxKD3SwkWoGyWbt5pJ_OElWQiZs3kaikz4RIcGZbnNreCvqFqyLoHEdzeXxxcfgsEhg29P_5isWWkRIBqfRU5n2BJLIBQszObIorlB-QyTwSCNaa2S1IOiDNowilGlN59ZmXKOpznsIZPbASlZFZ-H6qGa0sOB5YZE-j5IdmRDa0V9Tv0yvQBU4zKwrA1ISvFZW0eGfJodsOiAdMF1cALzg-LvxSYprFJjqnVQXMztC3RcBP-eLEYcXQsy6VwVXOj-CpCeMO9smEe3yIe0p8fic5wOOYXzVm4VE22HQieFDhOmoAstZjCjzVC9kXZQq8ELeT1ouqWpDIXmUm4oSBe-xly9FHVfB3319FcgUMhQY10EZ6QQ4Ddq4Av5KJ3Xg1ww-aOxQxEkphI8kthnrhvoUZ0A2okWZJm7E2fnDdtPu_gz-oyMy5xBITDdErvTwG5aG-raap9cV3Uhcot4zYekCS7cMzmf1elxRBj6Hh7n8s-SdeZIIQSdHKnkc3akbkNnOPa6Lz1ka0HFwNeBxXnsT-DxkHbR0D0VgxXnCqeHRmvTmzHOBoCv93dw1PhZaAg2D7QpQRfZyakAYYUy64fyPfwvy6U2fKSardeWbefYuvLLpcPY61IJMkDddcN6ynEU01EQTV7aszpBcjW8TFHBr0ruxyC7dGTEvjKzbv5TOYL11Qg6pPL6e6GuZAKtd6HVOJ0rUxk-yf_hHtvdqRqefGSt83RvTDoZakJrHo5c-X7m7bJb4UxGvNF1n2JAjtVpo786w-M_iIztBR2EfA&response_mode=form_post&nonce=637749832123033558.N2NlMjAzYTgtZmE1Zi00MjYxLWI5YjctODc1OTU3MWFmZTNlYzEwMjkxYTMtODFiNi00ZjBkLTgxYzItNmQ5NzEwZTMxOGQ1&x-client-SKU=ID_NET461&x-client-Ver=5.3.0.0&uaid=67dfb71fedb64d1fa786aee833a0be09&msproxy=1&issuer=mso&tenant=9188040d-6c67-4c5b-b112-36a304b66dad&ui_locales=fr-FR#

Please help me.
Thank you.
LP

Answer 1

Hello,

Microsoft Certification / Exam related questions are currently not supported on this forum. It's better to reach out to experts in a dedicated forum over here:

https://trainingsupport.microsoft.com/en-us/newthread?threadtype=Questions&cancelurl=%2Fen-us

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