SCCM client can't communicte anymore with SCCM server after Windows 10 version Upgrade

Stijn 26 Reputation points
2021-12-13T14:37:14.383+00:00

Hi,

We manage 100 computers through SCCM (latest version).
Two times every year we upgrade Windows 10 to the latest version through a task sequence in SCCM.
Every time we perform these upgrades, there are 20-30 computers (randomly) there icon is grayed out but in the Client Activity the status is active.
157168-image.png
We see that these computers doesn't receive anything anymore of updates or software pushed through sccm.
The only thing we can do to solve this is perform in cmd ccmsetup.exe /uninstall on the computer and push the sccm client from the sccm server again.
Two questions:

  • Why this problem happens?
  • How can we prevent this issue?
Windows 10
Windows 10
A Microsoft operating system that runs on personal computers and tablets.
10,243 questions
Microsoft Configuration Manager
{count} votes

3 answers

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  1. Rahul Jindal [MVP] 9,041 Reputation points MVP
    2021-12-13T21:53:57.653+00:00

    Is the SMS agent service getting disabled after the OS upgrade step has run in the IPU TS? Is the device getting stuck in provisioning mode?


  2. Stijn 26 Reputation points
    2021-12-20T10:12:22.02+00:00

    The client computer can upgrade without any issue. But for some reason some random clients there sccm client can't communicate with sccm server anymore.
    When I reinstall the client the issue is resolved.

    0 comments No comments

  3. Rahul Jindal [MVP] 9,041 Reputation points MVP
    2021-12-20T22:55:12.667+00:00

    Does TS finish successfully?

    0 comments No comments