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user unable to pin network items to quick access

Chris Williams 1 Reputation point
2021-12-13T20:12:03.127+00:00

A user is trying to pin a folder from a network drive to quick access and is getting an error message

157301-screenshot-2021-12-13-150320.png

i've tried:
running updates
using the del %appdata%\microsoft\windows\recent\automaticdestinations* and that didn't work
clearing file explorer history and reset defaults
sfc /scannow

Windows 10 Network
Windows 10 Network
Windows 10: A Microsoft operating system that runs on personal computers and tablets.Network: A group of devices that communicate either wirelessly or via a physical connection.
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  1. Limitless Technology 39,511 Reputation points
    2021-12-21T14:17:03.347+00:00

    Hi @Chris Williams

    besides the %appdata%\microsoft\windows\recent\automaticdestinations folder did you also delete %AppData%\Microsoft\Windows\Recent\CustomDestinations ?

    Hope this helps with your query!

    --If the reply is helpful, please Upvote and Accept as answer--

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