Self-Service Password Reset - Registration Methods

H Raja 221 Reputation points
2021-12-13T21:17:58.473+00:00

I've done an export of users under
Authentication methods > User registration details > Download

Looking at some users, I can see ssprRegistered and ssprEnabled - but the methodsRegistered column is blank. I wanted to know, how can these be registered users be enabled, but not show anything with method listed. Other users are fine and have different methods registered.

157199-sspr.png

Microsoft Entra ID
Microsoft Entra ID
A Microsoft Entra identity service that provides identity management and access control capabilities. Replaces Azure Active Directory.
18,718 questions
{count} votes

Accepted answer
  1. Andy David - MVP 138.6K Reputation points MVP
    2021-12-15T00:07:49.167+00:00

    Yea, but if you look at the user sign in logs in Azure, are they actually attempting to login?
    I would clear their authentication methods and maybe even disable the account if they arent active.


1 additional answer

Sort by: Most helpful
  1. JamesTran-MSFT 36,056 Reputation points Microsoft Employee
    2022-02-03T21:49:14.103+00:00

    For the users who're registered/enabled, are they all in your Azure AD tenant? Or are these external users invited/sync'd to your tenant?

    I tested this out within my tenant with a new user and after removing the methodsRegistered, my ssprRegistered and ssprCapable state changed.
    171125-image.png

    If you have any other questions, please let me know.
    Thank you for your time and patience throughout this issue.