Logs about unexpeted/incorrect restart event id 1074 on windows server 2012 r2 standart how to resolve this ?

Vitalii Malii 1 Reputation point
2021-12-14T16:12:57.38+00:00

Hi, I try to understand why restart causes problems on all vm's with windows servers 2012 R2. Restart process causes three event id. First reason code: 0x80020002 and next two: 0x500ff.
Servers have KB5007247 and KB890830 updates.

Is this article related to my problem ?
https://learn.microsoft.com/en-us/troubleshoot/windows-server/performance/incorrect-shutdown-reason-code-sel

What can I do to solve it ?

Windows Server 2012
Windows Server 2012
A Microsoft server operating system that supports enterprise-level management, data storage, applications, and communications.
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Windows Server
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A family of Microsoft server operating systems that support enterprise-level management, data storage, applications, and communications.
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  1. Dave Patrick 426.1K Reputation points MVP
    2021-12-14T16:41:03.603+00:00

    I'd check the system event log for clues.

    --please don't forget to upvote and Accept as answer if the reply is helpful--


  2. Limitless Technology 39,181 Reputation points
    2021-12-15T18:57:11.037+00:00

    Hello @Vitalii Malii

    In this case it seems that is exactly the behavior of the known issue. Microsoft will release a patch in next updates as specified.

    In the meantime I would suggest to apply the suggested workaround and restart the servers with the command:

    shutdown.exe /r /d P:4:2

    Or run it from the host as a remote execution as: shutdown.exe –m \\MachineName /r /d P:4:2

    You can even create a simple batch or script with a selection for the Machine Name so you can centralize the action.

    Hope this helps with your query,

    ---------
    --If the reply is helpful, please Upvote and Accept as answer--