Unable to log in to OneDrive, The service is experiencing a high volume of requests right now.Please try again in a few minutes(Error Code:0x8004e4d5)

Juan Gamboa 6 Reputation points
2021-12-14T16:42:13.297+00:00

Hello, I'm having trouble trying to sign in to my OneDrive App on Mac OS. I cannot sign in and it show "the service is experiencing a high volume of requests right now.Please try again in a few minutes(Error Code:0x8004e4d5), but so far haven't been able to enter

OneDrive Management
OneDrive Management
OneDrive: A Microsoft file hosting and synchronization service.Management: The act or process of organizing, handling, directing or controlling something.
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  1. Emily Hua-MSFT 27,461 Reputation points
    2021-12-15T02:34:49.19+00:00

    Hi @Juan Gamboa ,

    Where come to Q&A forum.

    Was this account assigned by your school or organization?

    Please log this account into OneDrive Online to have a check.

    • If this issue also occurs with OneDrive Online, and this account is from your school or organzation, it's best to contact your tenant admin to check the license state, make sure the it was not deactivated.
      If your account was created by yourself using your personal email account, I would suggest you contact Microsoft via phone to have a confirm.
      For more information about Microsoft 365 account deactivation, please refer to this link, https://support.microsoft.com/en-us/office/microsoft-365-account-deactivation-information-2e337ac2-16ae-4ed6-8e23-ed51b7b5aaba.
    • But if you could sign you account on OneDrive Online successfully, it's recommended to reset OneDrive on Mac.
      Quit OneDrive.
      Find OneDrive in your Applications folder.
      Right-click OneDrive and select Show Package Contents.
      Browse to the Contents > Resources folder.
      Double-click ResetOneDriveApp.command (or ResetOneDriveAppStandalone.command, if you're using the standalone app).
      Start OneDrive and finish the setup process.

    Hope the information could be helpful.


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  2. Stark_boy_425 0 Reputation points
    2024-01-11T14:05:16.49+00:00

    Stark_bou_425