2022 RDS Session Freezing randomly

Benjamin Anson 1

We are in the testing phase of upgrading to server 2022 for our RD Session hosts. We are experiencing random frozen sessions about 1-2x per day per user and the only way to unfreeze is to disconnect from the session and reopen it. The disconnect code that's shown in 'Microsoft-Windows-TerminalServices-LocalSessionManager/Operational' is 2147942464. The collections with 2019 session host servers are not experiencing this issue.

The connection broker is still 2019 so I'm wondering if this is a compatibility issue.

Ted Brister 1 Reputation point

2022-02-17T16:02:43.43+00:00

I'm having the same issue. I have a clean install of server 2022. My RDS is a VM running on a server 2022 Hyper V host. Never had any problems on server 2019 VM.

11 answers

IT-Guy-9874 86 Reputation points

2022-03-10T09:13:45.88+00:00

Check this post
https://learn.microsoft.com/en-us/answers/questions/752491/server-2022-and-teams-bloats-hkey-local-machinesys.html
Was this answer helpful?

2 people found this answer helpful.

0 comments No comments
Sign in to comment

Use comments to ask for clarification, additional information, or improvements to the question.
Jon Mckeown 6 Reputation points

2022-03-29T22:31:27.893+00:00

This was causing us major problems on a brand new 2022 RDS Session Host. Users unable to drag tabs around in Edge and Chrome, and taskbar freezing up. Clearing out HKLM\SYSTEM\Software\Microsoft\TIP\TestResults\ resolves the issue instantly.
Was this answer helpful?

1 person found this answer helpful.
Ted Brister 1 Reputation point

2022-03-29T22:44:16.017+00:00

It did for us as well. A big thanks to IT Guy et al for the suggestion.
Sign in to comment

Use comments to ask for clarification, additional information, or improvements to the question.
Ted Brister 1 Reputation point

2022-03-09T14:13:47.877+00:00

I haven't made any headway on this and it's still an issue. I ruled out AV software as above. We had did an in-place upgrade from 2019 to 2022 of a VM on Hyper-V, then a clean install on Hyper-V and it was an issue in both instances. If I find anything useful, I'll post here.
Was this answer helpful?
IT-Guy-9874 86 Reputation points

2022-03-09T14:30:16.123+00:00

So you still have the issue even without the anti-virus?
What kind of software to you use? In our case: accountant softwares and Office 2021 LTSC STD SPLA.
Sign in to comment

Use comments to ask for clarification, additional information, or improvements to the question.
IT-Guy-9874 86 Reputation points

2022-03-09T10:09:19.36+00:00

Hello,
We made an in-place update of a 2016 to 2022 remote desktop server and had random freeze.
We have installed a new VM (hosted on esx) with Server 2022 std and have the same issue.
There are 24 users.
Not all the users at the same time. Some users have no freeze. Some users, maybe the most active, have a lot of freeze.
We are running Eset Server Security 8.0.12011.0.
Was this answer helpful?

0 comments No comments
Sign in to comment

Use comments to ask for clarification, additional information, or improvements to the question.
Benjamin Anson 1 Reputation point

2022-02-17T17:20:42.51+00:00

For us it ended up being our antivirus software, Vipre, it's not supported on 2022. After removing we no longer experienced random freezes.
Was this answer helpful?
Ted Brister 1 Reputation point

2022-02-17T17:24:46.93+00:00

Thanks for the comment. We use Kaspersky Endpoint Cloud. I'll disable/uninstall and keep you posted. Again, thanks.
Sign in to comment

Use comments to ask for clarification, additional information, or improvements to the question.

Share via

2022 RDS Session Freezing randomly

11 answers

Your answer