eDiscovery Permissions

Question

I am trying in m365/Compliance/Core to export a mailbox to a PST.

I keep getting the Error 500 - You can't export search results because you're not assigned the Export role. If you're a member of the Organization Management role group, you can go to the Permissions page and add yourself as a member of the eDiscovery Manager role group. Otherwise, contact your admin

So this is were it gets weird. Under M365/Exchange/Roles/Admin Roles, I have membership in Organizational Management and Discovery Management. Both have Mailbox import/export permission.

I though went looking around, since the doc's I keep finding, and the error says I need to be a member of eDiscovery Manager, but never found eDiscovery in m365 or Exchange modern or classic.

https://learn.microsoft.com/en-us/microsoft-365/compliance/assign-ediscovery-permissions?view=o365-worldwide

That said, if I go through the above article, it takes me to the m365/security area. In here, there is an option for eDiscovery.

If I select one of the options in there though, it says that I don't have permission, or the right license. We have the right license.

The permissions are basically the same, as under exchange, except I don't have any of them under security, just under exchange. Guessing I need the same permissions I have in exchange, under m365/security to be able to do the export under admin center/compliance/core/core ediscovery.

Answer 1

Go to :
https://compliance.microsoft.com/compliancecenterpermissions

then look for the Ediscovery Manager role:

Click on and verify you are in the group.
If you dont see it or cant get access, logon as an Azure Global Admin or get someone who has that right to add your account

Answer 2

Hi @Jon Mercer

Agree with Andy, you could refer to the steps in this link as well: How to export Office 365 mailboxes to PST using eDiscovery
Please Note: Since the web site is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information.

A little bit change here: Microsoft 365 admin center > choose compliance under Admin centers > Permissions > choose Roles under compliance center
Then you will be able to see and edit eDiscovery Manager

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