Visio 2016 - Lines Disappearing

Pat Barry 1

Suddenly the lines aren't appearing on shapes in the stencils. For ex., on the Cross-functional stencil, the separators have no lines showing at all.

And 1/2 pt outlines on shapes in the doc don't appear if I zoom out to less than 100%. 3/4 pt lines appear at 75% zoom but not less than that. 1 pt lines at 67% but not less than that.

This wan't happening 2 days ago, the last time I used Visio.

I was always able to see the outline around the shapes no matter how far out I zoomed. Also note that you can't tell that one of these shapes is a predefined process without being able to see the lines.

Terrence McGarty 1 Reputation point

2021-12-16T04:05:39.72+00:00

same problem, tried multiple ways to correct, cannot find the "update" that did this, must have been after December 12 last restore point all lines are gone but names remain, also when moved to a frame lines reappear.
Emi Zhang-MSFT 21,626 Reputation points Microsoft Vendor

2021-12-16T07:40:05.317+00:00

Hi @Pat Barry ，
Did you install any updates for Visio recently?
I suggest you open Visio and go to File- Account and provide the version number as shown in the following picture:

I can get more information and test from the version information. I’m glad to help and follow up your reply.
Mit 1 Reputation point

2021-12-19T19:42:39.683+00:00

The same problem with Visio Pro 2021

1 answer

Pat Barry 1 Reputation point

2021-12-16T12:32:27.167+00:00

Here it is:
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Emi Zhang-MSFT 21,626 Reputation points Microsoft Vendor

2021-12-23T09:07:37.76+00:00

I can reproduce this behavior in recent version updates. I suggest you give a feedback to Microsoft about this problem:
https://support.microsoft.com/en-us/office/how-do-i-give-feedback-on-microsoft-office-2b102d44-b43f-4dd2-9ff4-23cf144cfb11
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