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Hi I went to one of the other forums recently where my tenant id is used to login. I was told the pswd was wrong. when i went to reset it, i was told it has to go thru the administrator. but i am the administrator. so i tried to login to azure and pretty much got the same thing. when i clicked choices that would cause the admin to be notified where he or she can reset pswds presumably thru email, no email arrived, at least not at the mail address i use everyday. my tenant id has the form someid@whatithinkismyazuredomain.onmicrosoft.com. i vaguely remember setting up a gmail account that would be notified of azure messages but i'm not sure and cant recall why i would have done that when my spectrum email address is the one i use every day. does anyone know where i can turn? regarding that other forum , i was just on there a few days ago posting a question about pbi. This is so frustrating. it feels like a vicious circle because there is no customer support option for this kind of thing.
i looked at 2 of the gmail accounts i have. Both were created for various workarounds in the past years due to MS issues. Neither displayed an email notification to the admin for the pswd reset effort. There was a third i might have created for azure notifications but gmail cant confirm its mine. i posted a cry for help on their forum. last time something similar happened to me but in this forum, i had to go to the better business bureau. ms eventually admitted fault in that debacle. it took months in that experience for me to regain access to this forum.
last eve i ended up somehow on a help chat with MS. The fellow explained that tenant ids aren't a "consumer" support issue. he disconnected but asked that i stay on that chat line because a commercial rep would come on to help. i finally went to bed after waiting over 30 minutes. very frustrating.
i'll confirm but i think what MS did unilaterally was to make my MS user id the global admin acct on my azure console.
I think this rendered the tenant id i've always used there and in the pbi community unusable without a pswd reset. Not knowing what they did, i believed i didnt have access to my azure console. They knew this. And yet they sent me a link with instructions on how an admin can reset the pswd for AD resources...right before the advisor went home for the weekend. the tenant (me) couldnt reset the pswd himself because 1) that capability wasnt enabled on the azure subscription and 2) maybe more importantly isnt even capable of being enabled in the free tier which was i have for the time being.
It seems even when something is MS's fault , if you don't have 24x7 support, you are nobody over the weekend. the good thing is that i didnt have to contact the better business bureau this time. when the bbb gets involved, you get into a vicious circle of being told to call the same number that doesn't handle these kinds of mistakes, over and over.
my advisor returned from her weekend away and wrote that "i shouldn't worry".
All I asked her for over the weekend (now that things are working) is an explanation of what happened.
She passed the case on to the "Exchange" team (whatever that is). And they passed it along to the Data Protection team. Who knows if she even understands what i am asking for.
@db042190
Thank you for following up with this and I'm glad that your advisor was able to resolve your issue!
Thank you for your time and patience throughout this issue.
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thx James. She didn't answer the question.
latest status: I think i already posted that my advisor sent this to security compliance. And they sent it to data protection.
I just got off the phone with data protection and they need to send it back to security compliance because my advisor didnt send along enough info for security compliance to know it needed to stay in their court.
i sent an email to my advisor and copied her supervisor asking for someone with supervisor status to step in on what has become a wild goose chase..
MS's security compliance called me and we walked thru the audit log view feature (AD in top left dropdown->users->auditlogs) in azure. Unfortunately, because i have the "free" subscription, we cannot look back further than 1 week in this log to see what caused the pswd to start failing. What a disappointment. I wish my first advisor had been a bit more responsive. The new advisor says its possible the first advisor set a notification switch on the subscription that suddenly and miraculously sent me a notification that someone needed a pswd reset. I have an email into the first advisor and her mgr asking if that's true. The new advisor does not believe that MS would do anything to reset a pswd. And he doesn't believe MS would add a global admin to my azure subscription, whose id is my MS ID. Even as some sort of id syncing effort. He believes the reset was necessary due to that old 3 and out rule. If thats true I believe it means that someone else was trying to log into something as my tenant id.