Payments Unprocessed

Question

Hello, when I look at my transaction history on the Microsoft Partner Center, it says I have unprocessed transactions in the amount of $85 for sales of UWP applications in the Windows App Store. I was last paid $50 in around September of 2019. My account appears to be in good standing and my Tax and Payout profiles all look good.

Has anything changed in the last year. I have been unable to find any official support where I can ask about this.

Any advice for getting paid or understanding why payouts aren't happening would be much appreciated!

Answer 1

Hello,

Welcome to Microsoft Q&A!

For your scenario, I'd suggest that you could open a free support ticket to the store here: Contact Us. Choose to Contact us, select Dashboard for Topic and select Payout for issue type. The store team could check your history in the backend.

Besides, currently, Microsoft Q&A supports the products listed over here: supported topics (more to be added later on).

Your question about payout is not supported yet now. You could ask about this in Payouts and Reporting forum.

Thank you.