Microsoft Teams
A Microsoft customizable chat-based workspace.
9,627 questions
Getting error "HTTP status code GatewayTimeout" in WebChat & Adapter responses are missing randomly in between the chat in MS Teams
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(265.6, 82%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGC%3C/text%3E%3C/svg%3E)
Gaurav Chayal
1
Reputation point
I have deployed the bot in dev.botframework.com with messaging endpoint and uploaded the App manifest in Teams.
The communication was working fine but from some days the responses are not coming in between randomly.
The Error is coming as :
Like that I need to ask the same question repeatedly to get the response.
Microsoft Teams
Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
6,148 questions
Microsoft Teams Development
Microsoft Teams Development
Microsoft Teams: A Microsoft customizable chat-based workspace.Development: The process of researching, productizing, and refining new or existing technologies.
3,065 questions
{count} votes
-
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(112.00000000000001, 24%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJM%3C/text%3E%3C/svg%3E)
JimmyYang-MSFT 50,446 Reputation points Microsoft Vendor2021-12-17T06:40:26.853+00:00 Teams tag is mainly focused on the general issue of Microsoft Teams troubleshooting. According to your description, your question is more related to Teams development. So I will add teams-app-dev tag to your thread. The engineer who care about this tag will give you more insights from your question.
Thanks for your understanding and patience!
-
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(249.60000000000002, 4%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHH%3C/text%3E%3C/svg%3E)
Hunaid Hanfee-MSFT 981 Reputation points2021-12-17T11:15:48.04+00:00 We are looking into this, will get back to you soon.
Thanks
-
Hunaid Hanfee-MSFT 981 Reputation points
2021-12-22T07:37:22.79+00:00 We are not able to repro this issue. Are you using bot channel registration or Azure bot? It could be the issue with your network. Is this issue happening with other users as well?
Thanks
-
Gaurav Chayal 1 Reputation point
2021-12-23T13:59:08.037+00:00 We are using bot channel registration. Earlier it was working fine but now we are getting this issue.
-
Hunaid Hanfee-MSFT 981 Reputation points
2021-12-24T10:45:20.257+00:00 Can you confirm if all the users are facing the same?
-
Hunaid Hanfee-MSFT 981 Reputation points
2021-12-27T12:41:04.21+00:00 Could you please confirm if your issue has resolved or still looking for any help?
-
Gaurav Chayal 1 Reputation point
2021-12-27T13:25:52.613+00:00 yes, all the users using the same bot application uploaded on Teams are facing the same
-
Hunaid Hanfee-MSFT 981 Reputation points
2021-12-28T09:25:05.17+00:00 Okay, its probably happen when there some issue while connecting to service/bot. Can you please share more info on how the bot is deployed? Is it setup locally? or on Azure app service? Can you try setting it locally with ngrok and check if facing the same behavior?
Can you also share the botId and timestamp(as newest as possible) when you faced this issue, will look through the logs.
Thanks
-
Hunaid Hanfee-MSFT 981 Reputation points
2021-12-30T11:35:15.62+00:00 Could you please share the information or updates on the issue?
Thanks
-
Gaurav Chayal 1 Reputation point
2022-01-03T14:40:25.443+00:00 Yes, the bot is setup locally and it is configured in teams through dev.botframework
This is a consistent issue and it occurs everytime in between when I chat to bot through Teams.
And can you share your email, so that I can send you Botid through mail? -
Hunaid Hanfee-MSFT 981 Reputation points
2022-01-03T18:02:45.28+00:00 Could you please send us an email following this link - https://learn.microsoft.com/en-us/microsoftteams/platform/feedback
Navigate to general questions you will get the Mail Id.
Thanks
-
Gaurav Chayal 1 Reputation point
2022-01-04T09:52:48.53+00:00 I have sent the botild to mail (microsoftteamsdev@microsoft.com).
-
Gaurav Chayal 1 Reputation point
2022-01-07T05:06:50.25+00:00 not able to reproduce that issue in last 2 days, so I am trying to reproduce the issue and then I can share the time stamps to you.
Thanks. -
Hunaid Hanfee-MSFT 981 Reputation points
2022-01-07T07:22:10.427+00:00 Exactly, I have also tried from our side and looked into the logs but we are not seeing any error or latency. Bot is replying in expected time frame. Please let us know if you no longer facing this issue.
Sign in to comment