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Hi,
Just purchased 01 license of "Office LTSC Standard 2021".
I checked on Microsoft website and this is volume license product, I get the activation key from https://admin.microsoft.com/ -> Billing -> Your Products -> Office LTSC Standard 2021.
But right now I'm having issue with the activation key, it said the following error: "Your installation cannot be activated because you have activated up to the limit of your Multiple Activation Key. Consult your administrator for further help".
But I just use it on one machine only and haven't reach the limit of MAK key yet. And I can't find this Office LTSC Standard 2021 on VLSC page as well since it only appear on https://admin.microsoft.com/.
How to solve this issue? Who/where should I contact to?
How do I remove the limit or remove the old machine that I used to activated and use this product on another machine?
Can someone help to guide me to solve this issue.
Note: sorry for the bad english
Thank you.
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Hi Even i was facing the same issue, i was not able to find standard in the deployed file, i have reached microsoft customer care and they explained: actually we need to do the changes to Standard 2021 during the installation setup and i have created and posted a video in the youtube hope this may help you how to install the Office LTSC 2021 Standard https://youtu.be/xL1B-K6vTc4
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Check this for help - https://social.technet.microsoft.com/Forums/en-US/50e6e4f1-54ab-4cb0-abb2-45c47f40239e/activation-problem?forum=officeitproprevious
Please mark as "Accept the answer" if the above steps helps you. Your suggestion will help others also !
Thank you.
I'll check that out!
Hi @EDWARD Do ,
I suggest you contact Microsoft to check the status of the license:
https://support.microsoft.com/contactus
And the Global Customer Service phone number:
https://support.microsoft.com/en-us/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2
Hope the information is helpful.
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Thank you for your reply.
I'll contact Microsoft and my reseller to ask for support again!
Hi,
Do you get any help from them? Any updates about this problem now?
Hi emizhang-msft,
Not yet, I still can't activate this license on another device yet.
They said microsoft still working on it but haven't found the issue.
By the way, the license "Office LTSC Standard 2021" is volume license, right?
That means I can use this to activate on another machine if previous machine has been terminated, right?
Hi,
You should check the status of the Volume License, you can go to this web and sign in. (The sign in account is the account you bought Volume License.) https://www.microsoft.com/licensing/servicecenter/default.aspx
You can find the status of the Volume License and you should check which kind of activation mode for the license, MAK or KMS. They are using different ways to activate Office.
Hi,
Thank you for your feedback.
Actually, this license "Office LTSC Standard 2021" doesn't appear on the Volume license page at all.
They (Microsoft) give me the license on https://admin.microsoft.com (https://admin.microsoft.com/ -> Billing -> Your Products -> Office LTSC Standard 2021) instead as I mentioned before.
My reseller/vendor has already contacted VLSC Team but still no updates so far and since I don't have any agreement number -> therefore I can't contact VLSC Team myself.
its been two weeks but the problem is still there, I can't activate this license on other device because of the issue above.
Hi,
I suggest you can refer to this article about LTSC 2021:
https://learn.microsoft.com/en-us/deployoffice/ltsc2021/overview
The product is for organization, and you should contact to KMS host to activate, or you should get the MAK key to enter in Office.
Hi,
I'm now able to activate Office LTSC Standard 2021 now using current activation key with the help from Microsoft.
Thank you very much for your support and suggestion.
i have installed it please refer my video it will helpful, i was struggling the same to install the MS Office LTSC Standard 2021 finally i have installed as per microsoft advice. https://youtu.be/xL1B-K6vTc4
