Statuses all shown as unknown in MS Teams since last update and endpoint to update status throws 401

Question

Hi everybody,

after the last update today, Teams don't show my status to others and within my Teams all statuses of my contacts including my own status are "status unknown" shown as a white circle. Same happens for the desktop, mobile and browser app... I've also tried to log out and log in again but same issues is still present. When i open the mobile app and i'm trying to update the status, the following endpoint "https://presence.teams.microsoft.com/v1/me/forceavailability/" throws 401 with the message "user not found"... Other colleagues do not have this issues... so i don't know why it just happens to me ^^

Answer 1

Hi @Alexander Spies

What is your Teams version now? Do you mean you could also meet the same problem in Teams web client?

In this case, we firstly recommend you try to clear your client cache file by following these steps:

Fully exit the Microsoft Teams desktop client. To do this, either right click Teams from the Icon Tray and select ‘Quit’. Or run Task Manager and fully kill the process.

Go to File Explorer, and type in %appdata%\Microsoft\teams.

Once in the directory, delete any file in the following folders:
%appdata%\Microsoft\teams\application cache\cache
%appdata%\Microsoft\teams\blob_storage
%appdata%\Microsoft\teams\Cache
%appdata%\Microsoft\teams\databases
%appdata%\Microsoft\teams\GPUcache
%appdata%\Microsoft\teams\IndexedDB
%appdata%\Microsoft\teams\Local Storage
%appdata%\Microsoft\teams\tmp

Meanwhile, if the above suggestion is not working, please contact with your Teams admin and try to disable and enable your account to see if it works.

---

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".
Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

---

Answer 2

UPDATE:

It's working again. I don't know exactly why, my admin just opened my profile within the MS Teams admin centre and in the meanwhile
i've deleted my old "Skype" app from applications folder (OSX) and suddenly all statuses are back again.

Thanks for the help though and a merry x-mas :)