add-ins errors

Question

]1

When i want to add "translator" or any other add-ins in word, it always shows，
An error occurred while loading the add-in，
Failed to load one or more add-ins.Check out your add-ins

also ,it alerted me that my proofing tool was missing a language pack, but when I downloaded it as prompted, it didn't change

Answer 1

Hi @yc z ,
What version of Office did you use?
Did this problem only appear in Word? How about other Office applications?
If this problem only appear in Word, I suggest you go to this location:
C:\Users\user name\AppData\Roaming\Microsoft\Templates
Change the Normal.dotm to Normatl.dotm.old, this will help you reset the Word custom settings. Then open Word and check the result.
If this problem appear in all Office applications, try to open Office as an administrator.
You can also repair Office application:
https://support.microsoft.com/en-us/office/repair-an-office-application-7821d4b6-7c1d-4205-aa0e-a6b40c5bb88b
Try these methods and let me know if you would like further assistance, I'm glad to help you.

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