How to set Outlook on Mac to handle message-ids

Question

How to set Outlook on Mac to handle message-ids

Bart Pannebakker 21

How can I set Outlook to handle the message-ids on MacOS? It is set as my standard mail application, but clicking on links like:

message:

will open the standard Apple Mail. Is there a way to solve this?

Thanks in advance for your considerations,

Bart

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Answer 1

ChristyZhang-MSFT 26,121 Microsoft External Staff

Hi @Bart Pannebakker ,

Welcome to our forum!

According to your description, looks like the default mail application is not set as Outlook successfully. How did you set Outlook as your standard mail application?

As I know, we can do this via Outlook Preferences>General>enable the Make Outlook the default application for e-mail, calendar, and contacts option. If that's what you set up, please check again that this option is not enabled in general preferences.

If not, to work around this behavior, please follow the below steps:

Run the Mail application.
On the Mail menu, click Preferences.
Click the General tab.
For Default email reader, select Microsoft Outlook.

Then do the same test with your link and check if Outlook can be opened successfully.

Hope the above help!

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Bart Pannebakker 21 Reputation points

2021-12-22T09:46:42.937+00:00

Dear Christy,

Thanks for your quick answer! I have tried to follow both options:
1- Outlook for Mac does not give the option of "Make Outlook the default application for e-mail, calendar, and contacts" on my machine.
2- I can do that in the Mail app, in which I have set Outlook as my default email reader, but this does not solve the issue for me unfortunately.

Would there be any other options you think I could try?

All the best, Bart
ChristyZhang-MSFT 26,121 Reputation points Microsoft External Staff

2021-12-22T10:14:05.337+00:00

Hi @Bart Pannebakker ,

Thanks for your reply!

What's the version of your Outlook for mac(Outlook>About Outlook)? Please make sure you have upgraded you Outlook to the latest version.

Based on my test on Outlook for mac(version as shown in the below figure), after I selected Microsoft Outlook as Default email reader in Mail and closed Outlook & Mail, I can open Outlook successfully by clicking the link you provided. Please remember to close Outlook & Mail and check if there're any differences.

By the way, it seems that your link will point to an email address after clicking. In order to avoid your privacy disclosure, I have deleted it.
Bart Pannebakker 21 Reputation points

2021-12-23T08:41:21.677+00:00

Hi Christy,

Thanks for helping me out with this problem. It seems my Outlook is on the latest version:

So this might not be the cause of the problem. It seems that Apple Mail is still overtaking the settings here on my machine :-(
The only difference between out versions I see is the License type, would that matter?

And thanks for removing the link!
ChristyZhang-MSFT 26,121 Reputation points Microsoft External Staff

2021-12-29T05:14:48.53+00:00

Hi @Bart Pannebakker ,

Thanks for your reply!

I don't think it will be affected by lincense. Did you restart outlook and mail after setting it in Mail?

If this is still the case after restarting, it is recommended that you try uninstalling and reinstalling Outlook or uninstalling Mail to check if there're any differences.

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