Emoji in Visio lose their color when exported to png

Question

Hello !

Whenever I add an emoji in a text box in Visio using "Windows+.", the emoji is in black and white while I'm editing the text, but once I have finished editing it's nice and colourful.

See the "editing mode":

And once out of editing mode:

The problem is when I export my diagram as a png file, the emojis are always in greyscale which is not what I'm expecting.
I'm getting this behavior when I copy paste in an editing image tool like Paint or when I export as as png from Visio.

Do you have any idea on how I can solve this ?

Many thanks in advance for your help :)

Answer 1

Hi @XavierM ,
I have the same behavior in Visio when export emoji as .png. In my opinion, this is the default behavior in Visio.
I also tested in Word, and I can export Word as PDF with color emoji. And I found the explain for black & white emoji in PDF, you can also get any information from communitors:
https://community.adobe.com/t5/indesign-discussions/emoji-not-exporting-to-pdf-properly/td-p/11554762
You can give a feedback about this behavior to Microsoft:
https://support.microsoft.com/en-us/office/how-do-i-give-feedback-on-microsoft-office-2b102d44-b43f-4dd2-9ff4-23cf144cfb11 Microsoft values your opinion. Your feedback goes directly to our engineers and helps us shape the future of Microsoft products and services for all our users.

Just checking in to see if the information was helpful. Please let us know if you would like further assistance.

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Answer 2

Hi @Emi Zhang-MSFT ,

Thanks for your answer, indeed I was wondering if this was a "by design" behavior of Visio, so I have followed your recommendation and submitted a feedback from Visio.
I have tried with another font as suggested in the adobe thread, but even the "Segoe UI Emoji" did not change anything. So I hope the engineers will find a way to change this.

Cheers and happy holidays :)