Not able to install Samsung apps (Samsung Email, Gallery and Browser) on A12 mobile

Aicha Garci 6 Reputation points
2021-12-27T15:02:48.883+00:00

Hi everyone,

I am using Intune for the management of the mobile devices (MDM) that support KNOX.

In the case of A12 device (which also supports KNOX), I am not able to get the Samsung apps (Samsung Email, Gallery and Browser): Installation status remains "Waiting for install status", attached a screenshot of the status:

160706-samsung-apps.png160707-samsung-email.png160721-samsung-gallery.png

As far as I read on the Microsoft Blog, the A12 is supposed to work with Intune and Samsung apps.

Note: the installation is not being stopped or declined by any policy, the devices are compliant. The issue is happening only with the A12 devices.

Can you please support with this issue?

Thank you in advance.

Best Regards
Aicha

Microsoft Intune Application management
Microsoft Intune Application management
Microsoft Intune: A Microsoft cloud-based management solution that offers mobile device management, mobile application management, and PC management capabilities.Application management: The process of creating, configuring, managing, and monitoring applications.
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Microsoft Intune Enrollment
Microsoft Intune Enrollment
Microsoft Intune: A Microsoft cloud-based management solution that offers mobile device management, mobile application management, and PC management capabilities.Enrollment: The process of requesting, receiving, and installing a certificate.
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Microsoft Intune
Microsoft Intune
A Microsoft cloud-based management solution that offers mobile device management, mobile application management, and PC management capabilities.
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3 answers

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  1. Lu Dai-MSFT 28,346 Reputation points
    2021-12-28T01:08:44.777+00:00

    @Aicha Garci Thanks for posting in our Q&A.

    To clarify this issue, we appreciate your help to collect some information:

    1. Which enrollment method did you use to enroll the A12 device?
    2. What the app type of the apps? store app, Managed google play app or any others?
    3. Which group did you deploy the apps to? user group or device group? And did apps have Assignment type set to Required?
    4. Please try to sync the device and check if the install status is changed.

    If there is anything update, feel free to let us know.

    If the answer is the right solution, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".
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    2 people found this answer helpful.
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  2. Aicha Garci 6 Reputation points
    2021-12-28T12:32:28.223+00:00

    @Lu Dai-MSFT thank you so much for your quick response.

    1. Enrollment method: Personally-owned devices with work profile
    2. App type: Managed Google Play store app
    3. The apps have Assignment type set to Required (Included Azure Groups)
    4. I tried to sync the device, but the install status doe not change.

    Thank you for your support.

  3. Aicha Garci 6 Reputation points
    2021-12-30T12:04:44.127+00:00

    @Lu Dai-MSFT Thank you so much for you answer
    I opened the ticket