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Unable to remove two-step verification method

Kijkziewo 1 Reputation point
2021-12-28T07:38:21.257+00:00

For my personal Microsoft account, I use two-step verification and passwordless account. For MFA I have added several methods: mail, SMS, approve a request on my Microsoft Authenticator app and use a verification code from my mobile app. Now I found out that I can't select this last method when I try to login in from another location, only the other mentioned methods can be chosen.

Then when I try to remove this method from my Microsoft account, I get the following error message (the authenticator app can't be removed currently). I've tried this many times over the past few weeks, but the error keeps popping up.

160836-dabbe851-6f3c-434b-817c-e163e561423c.png

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
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  1. Kijkziewo 1 Reputation point
    2023-01-04T07:49:28.627+00:00

    One year later and this issue still isn't resolved.
    Also found out that my girlfriend experiences the exact same issue with her MSFT-account.

    Does anyone where to go from here? I want to avoid being locked out.

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