Directline Timeout since LUIS fails to respond

Question

Hi,
We are using Microsoft Bot Framework Directline channel to talk with out bot.
As the directline channel has a timeout of 15 seconds, we are getting the error as attached in the Screenshot when LUIS fails to respond within the intended time.

Attached is the errors observed in different scenarios for LUIS calls.
We are using botbuilder-ai node module to call LUIS.

Please help us on how these errors can be prevented.
Note: These errors are happening occasionally, irrespective of amount of data trained in LUIS App

160830-luis-errors.txt

Answer 1

Hi, according to the documentation, the error indicates that either the bot returned an error or the request timed out. For more information about errors that your bot generates, go to the bot's dashboard within the Azure portal and click the "Issues" link for the affected channel. If you have Application Insights configured for your bot, you can also find detailed error information there.