Bitlocker bug from Win10 home feature update locked me out completely

Question

Any idea how to retrieve keys for Bitlocker on a 1TB ssd? Due to a bug in a win10 home update, my main win 10 laptop has been accidentally bitlocked and none of my MS accounts show any keys. Just reporting that bitlocker is suspended, when it's not even supposed to be on there! If the system generates the TPM ID & Numerical password, MS engineers should be able to match that to my keys. It's been a week and I've gotten ZERO support via phone & chat from microsoft. My quickbooks, tax info, health, unemployment, kids schools, EVERYTHING hangs in the balance. GRATEFUL for any steps in the right direction.

Here’s your case number: *******as your reference for our chat session.

Acer Swift 3, SF315-52 series - Model N17P6 1TB SSD from Crucial, 9thgen P-7, 24GB RAM

Answer 1

Hi,

Thank you for coming Microsoft Q&A forum.
I noticed you posted case number in this public forum, as it has risk to leak your personal data, so we hide the case number for a better data protection.

I noticed you are using Windows 10 Home edition, so it is a non domain joined computer for personal usage, right?

What's the computer model?
Did you log computer with Microsoft account?
Is it available to login system or not?

As I know, some device manufacturer such as Dell, Lenovo and others will enable bitlocker encryption automatically if your device hardware meet encrypted requirement and you have logon with Microsoft account.
Here is a description for this function, please check if it is same with your scenario.

Automatic Windows Device Encryption/BitLocker on Dell Systems

If yes, please refer to the recommend action and check if it useful for you.

Please note: Information posted in the given link is hosted by a third party. Microsoft does not guarantee the accuracy and effectiveness of information.

Bests,

Answer 2

"Just reporting that bitlocker is suspended" - let's start with that. Are you saying that windows is still bootable and giving you this message? Or where do you see it?

Answer 3

Please see if you can answer my question as well: "where did you see 'bitlocker is suspended'?"
Knowing that would help to better understand your situation.

You might be aware that although Windows home edition does not support bitlocker, it does support device encryption, which is the same encryption technology and ends up at the same recovery screen, eventually.
You might not be aware that you may be able to leave recovery mode if you could undo the changes that led to it - sometimes people do automated bios updates and forget to suspend encryption, for example.

Answer 4

I had the same problem with Windwos silently deciding to encrypt ALL my other disks, notably those containing ALL my personal files, ALL my backups, and other non-windows systems, including virtual disks for virtual machines.

I was never asked the permission to encrypt those drives: Windows started to encrypt ALL these disks in parallel (it would take many hours to complete, more probably several days as they were started all in parallel, with HUGE I/O amounts).
I could not interrupt this encryption. But then there was a Windows Update forcing the system to reboot with a time limit of 10 minutes.
There was NO way to interrupt the reboot.

After this reboot, ALL partly encrypoted drives became unmountable. The recovery keys were correctly backed up, but were still not usable: Bitlocker had already encrypted most metadata on these drives, but not all. There was NO current state saved on the encryption in progress.
When using the recovery keys (which were accepted): these volumes came back as "RAW partition": NTFS metadata was partly corrupted.
All recovery tools have failed. There may remain some unencypted data spread over the disk, but WITHOUT any of their metadata (notably file attributes, names, security ACLS, parent directory; allmost all directories hwoever were already encrypted (but were now pointing to incorrect positions on disk).

Forcing in Windows to use Biotlocker on ALL drives without permission is a MALWARE behavior.
Encrypting/decrypting multiple volumes in parallel is a SEVERE DEFECT, that should never be done: doing them one by one at least preserves other volumes containing backups.

Those volumes are NOT exclusive for use by the current instance of Windows 11 only. Those volumes are OUR data, not yours. Connecting or mounting a drive should NEVER instantly initiate their encryption (using an encyption system that is also VERY specific to the current instance of Windows and NOT compatible with other versions!)

So BITLOCKER has DESTROYED (and very fast) TERABYTES of personal data. And this is definitive, NOT recoverable at all.

BITLOCKER is completely unable to SAFELY suspend its encryption progress and resume it only later. IT will NOT suspend itself during an OS reboot. It will crash definitely if there's a Windows Update in the middle of the next reboot.

BITLOCKER IS A MALWARE !!! THIS IS A VERY CRITICAL BUG. Bitlocker does NOT help use prevent damages by malwares, BITLOCKER IS THE MALWARE itself, even worse than every ransomware seen (you can't even pay a ransom to Microsoft to recover).

There are other competiing disk encryption systems that are MUCH safer (and even FASTER, and that are stable and usable across multiple OSes). BITLOCKER is just a crap. TOO DANGEROUS to keep in Windows.

Answer 5

I don’t have words.

microsoft bug related to the bit locket make me unable to have my personal very important data.

this behavior is unacceptable