Images are not showing on Teams and the profile pictures are missing.

Question

Hi,

I cant receive any images from our partner, the images are broken and I can not see their profiles:

It was normal yesterday, but when I opened Teams today, it's becoming like this.

Have any ideas?

Answer 1

Hi @Sami Mozala ,

Please check if your network are running into issues and are you using some kind of VPN? If so, please restart the VPN and test.

Is this only happened on your account only and only when chatting with your partner?

I think you may first check the network and restart the Teams client. If that doesn't work, please also try re-installing the Teams and remove the legacy files of it.

Best regards,
Lou

---

If the response is helpful, please click "Accept Answer" and upvote it.
Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.