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Good afternoon,
I'm new to Intune and had a question about resetting an iPhone.
I did a wipe to factory default on a managed Company iPhone using Microsoft Endpoint Mgr (Intune).
The iPhone rebooted and displayed a Hello message, I swiped up and received the message below.
"This iPhone is linked to an Apple ID. Enter the Apple ID and password that were used to set up this iPhone."
The iPhone appears in Apple Business Manager and shows up in the MEM Admin Center under Devices>iOS/iPadOS->OS/iPadOS enrollment>Enrollment program token>Token Name(XXX)>Devices and did appear in Devices>iOS/iPadOS>iOS/iPadOS devices before the wipe.
How do I remove the previous employees Apple ID with the wipe so that the iPhone can be reset for deployment to a new employee.
What settings need to be changed or configured to enable this functionality.
I have an activated test iPhone configured with my Apple ID that can be used for test wiping.
The phone was added to the Devices>iOS/iPadOS->OS/iPadOS enrollment>Enrollment program token>Token Name(XXX)>Profiles>iOS Test Enrollment Profile
and then the Intune Company Portal App was downloaded and installed from the App store and the phone was then enrolled.
User affinity Enroll with User Affinity
Select where users must authenticate Company Portal
Install Company Portal with VPP No VPP tokens found
Management Options
Supervised Yes
Locked enrollment Yes
Shared iPad No
Sync with computers: Deny All
iPhone 11
No VPP
SJ
You seem to be merging two different enrollment methods. Either use Company portal to enroll a device or use a fully supervised mode under ADE where devices get synched from ABM. In your case you may have managed apple ids configured in ABM as well. Is this the case?
No, we don't have managed apple ids in ABM. The user's use ******@companyname.com as their apple ids on their iPhones.
The users have had their phones for years and we just recently (past 2 weeks) contacted ABM to import their phone info from Verizon.
We also recently implemented M365 and are looking to use Intune (MEM) to manage the devices and company apps.
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What you are looking for is the ability to remove the device activation lock on the device. There is a feature in Intune which does support disabling this setting on supervised devices.
For more information:
https://learn.microsoft.com/en-us/mem/intune/remote-actions/device-activation-lock-disable