This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(176, 69%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EF%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(268.8, 95%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESW%3C/text%3E%3C/svg%3E)
Hi Frank, a client in our organization had this issue not so long ago, we replaced her RAM as sometimes it would cause Excel to hang with large spreadsheets. When we replaced the RAM the log files vanished.
It is also worth looking at BIOS/Firmware Updates which can also contribute,.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
A generic error and not of much use. Try updating the firmware, ROM bios, chipset and driver support pack. If problems persist then the pc manufacturer will be your best resource to debug problems with the hardware.
--please don't forget to upvote and Accept as answer if the reply is helpful--
I had this same error on couple of NUC 10th gen .
it turns out that I had the sleep settings confifgured inforrectly. but the main thing that fixed this issue was Disabling WAKE FROM THUNDERBOLT
and >>>>>>>>>INTEL DYNAMIC POWER TECCHNOLOGY - TURN OFFF!!! <<<<<<<<<<<
I struggled with this issue for 14 days. I man age a several computers, remotely and one of them was getting the BSOD but after
using
Who crashed It & WINDBG to try and read memory dumps i didnt find any!
event viewer indicated that there was some device with IDK if it was a HW Hexidecimal, HWGID, IRQ number .. idk but upon updating all drivers 1 by 1 i found that the intel thunder bolt device matched the error number code thing.
I updgraded the FW inbeween reboots
then i walked the user through BIOS settings and disabling All power saving and Intel Dynamic Power technology and Energy star crap. that was the fix. i think windows update pushed a HW update
this is in windows 11 for the information
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 23%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
Please update all hardware drives to the latest version. Install latest update of your Window OS through Settings\Update & Security\Windows Update.
If the issue persists, you should contact with your hardware manufacturer for more information to check.
turns out that I had the sleep settings confifgured inforrectly. but the main thing that fixed this issue was Disabling WAKE FROM THUNDERBOLT -
and >>>>>>>>>INTEL DYNAMIC POWER TECCHNOLOGY - TURN OFFF!!! <<<<<<<<<<<
I struggled with this issue for 14 days. I manage a several computers, remotely and one of them was getting the BSOD but after
using
Who crashed It & WINDBG to try and read memory dumps i didnt find any!
event viewer indicated that there was some device with idk if it was a HW Hexadecimal, HWGID, IRQ number .. idk but upon updating all drivers 1 by 1 i found that the intel thunder bolt device matched the error number code thing.
I updgraded the Firmware in between reboot (power cycling was happening ever45 minutes to 15 minutes)
then i walked the enduser through BIOS settings and disabling All power saving and Intel Dynamic Power technology and Energy star crap. that was the fix. i think windows update pushed a HW update
also posted this reply under this thread for the intel NUC because i was working with that HW https://community.intel.com/t5/Intel-NUCs/NUC10i7FNH-Issue-with-Thunderbolt3-eGPU/m-p/651808#M63844
[https://community.intel.com/t5/Intel-NUCs/NUC10i7FNH-Issue-with-Thunderbolt3-eGPU/m-p/651808#M63844