Windows 11 Update on Dell precision 5520

Question

Hi! I tested if I can upgrade to windows 11 with the PC Health check on my Dell Precision 5520 Intel core i7-7820 HQ. It says that my PC meets windows 11 requirements. However, I don't see any update from windows updates and I tried with the Windows 11 Installation Assistant but during the installation, I got an error that "Windows 11 Installation Assistant".

Answer 1

The logs reported problems with the CPU.

It is Dell 5520 with i7-7820HQ.

This post was edited with the information from the Dell website:

Dell reported though that it has NOT supported the hardware with DCH drivers.

Dell does not support Windows 11 on your device. View our system requirements here.

Dell reported that it has not supported this model with Windows 11.
https://www.dell.com/support/home/en-us/drivers/supportedos/precision-15-5520-laptop?ref=oscompatibilitymsg

https://www.dell.com/support/kbdoc/en-us/000187485/dell-computers-tested-for-upgrade-to-windows-11

Please contact Dell.

0xC1900201 - 0x40008

Manufacturer: Dell Inc.
Model : Precision 5520
Number of physical CPUs : 1
Number of logical CPUs : 8
Processor manufacturer : GenuineIntel
Processor name : Intel(R) Core(TM) i7-7820HQ CPU @ 2.90GHz
Processor caption : Intel64 Family 6 Model 158 Stepping 9
Processor architecture : x64
Processor clock : 2901

When available please post a share link with V2 results.
https://www.tenforums.com/bsod-crashes-debugging/2198-bsod-posting-instructions.html

Upgrade the BIOS.
https://www.dell.com/support/home/en-us/product-support/product/precision-15-5520-laptop/drivers
https://www.dell.com/support/home/en-us/drivers/supportedos/precision-15-5520-laptop?ref=oscompatibilitymsg

Detach any attached hardware.

Run the Intel Support Assistant to see whether it finds any updated software:
https://www.intel.com/content/www/us/en/download-center/home.html

Download a Windows 11 iso to the desktop.
https://www.elevenforum.com/t/download-official-windows-11-iso-file-from-microsoft.1009/
https://www.microsoft.com/software-download/windows11

Perform an in place upgrade repair without updates.
https://www.elevenforum.com/t/repair-install-windows-11-with-an-in-place-upgrade.418/

If it fails to upgrade then options are to use the computer with Windows 11 in an unsupported fashion or continue using Windows 10.

Rerun setupdiag > post a new share link
https://learn.microsoft.com/en-us/windows/deployment/upgrade/setupdiag

If the in place upgrade repair fails then report the findings to the feedback hub:
https://support.microsoft.com/en-us/windows/send-feedback-to-microsoft-with-the-feedback-hub-app-f59187f8-8739-22d6-ba93-f66612949332

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Answer 2

The Microsoft list of Windows 11 Intel supported drivers displayed:

https://learn.microsoft.com/en-us/windows-hardware/design/minimum/supported/windows-11-supported-intel-processors

Intel® Core™ i7-7820HQ[1]

[1] Only select devices that shipped with modern drivers based on Declarative, Componentized, Hardware Support Apps (DCH) design principles.

There may be another member that is familiar with DCH testing.

Run setupdiag > post a share link into this thread
https://learn.microsoft.com/en-us/windows/deployment/upgrade/setupdiag

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Answer 3

Hi @Stefan Mares ,

not sure if this will solve the issue: There is a new BIOS version available for the Dell precision 5520:
https://www.dell.com/support/home/en-us/product-support/product/precision-15-5520-laptop/drivers

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(If the reply was helpful please don't forget to upvote and/or accept as answer, thank you)

Regards
Andreas Baumgarten

Answer 4

When setupdiag is run it creates multiple files.
Only one was posted.
Please run setupdiag again and post all generated files using a share link (one drive, drop box, or google drive).

Run the V2 log collector and post a share link into this thread using one drive, drop box, or google drive:
https://www.tenforums.com/bsod-crashes-debugging/2198-bsod-posting-instructions.html

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Answer 5

Here is the link to the generated files

https://drive.google.com/file/d/1wccC2Cud5lhN3n1i2ybOcNg2_eSKZpW1/view?usp=sharing