Can no longer approve sign-in from lockscreen/notification using Microsoft Authenticator on Android

LevelPudding 6 Reputation points
2022-01-03T08:35:21.123+00:00

Since making changes to the security settings of my Microsoft account (changing email, password, re-enabling 2FA), I have no longer been able to approve 2FA requests from the notifications pull-down menu or the lockscreen of my Android phone on which I have Microsoft Authenticator installed.

Prior to making these changes, when signing in or unlocking my vault on OneDrive, I would receive a notification on my phone with two buttons, "Approve" or "Refuse" (see image below - I am translating from French, the language on my phone). I would then be able to approve the 2FA request from the lockscreen or the notifications pull-down menu by simply pressing this button.

161901-image.png

Since making some change to the security settings of my Microsoft account, the procedure has changed. Rather than the 2FA request being sent automatically, I am prompted to press a button to send a notification:

161911-image.png

Then I receive a notification on my phone that does not have any buttons:

161902-image.png

That then opens a pop-up window with the buttons to approve or refuse:

161892-image.png

After pressing approve, I am sometimes prompted to give my fingerprint.

Basically, I would like to restore the old procedure by which I could approve the 2FA request from the notifications pull-down menu or lockscreen as this was more convenient for me. I have done some research and I believe that the new procedure is the intended functionality of the "App Lock" setting, but I do not have this setting enabled in Microsoft Authenticator. The old procedure whereby requests can be approved from a button in the notification still works using Microsoft Authenticator on the same phone for my work account. I have tried to enable and re-enable 2FA for my personal account but this did not work. Furthermore, the solution in this thread does not work: https://social.msdn.microsoft.com/Forums/en-US/2b51bb4c-6152-40a8-982c-3f7be2ef58cd/approve-sign-in-from-a-locked-android-screen

Could somebody help me in this regard?

Microsoft Security | Microsoft Authenticator
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