Share via

Can't Create New Outlook Profile

Gee Cee 106 Reputation points
2022-01-04T21:08:18.76+00:00

Hi,

I'm trying to create new outlook profile. There's no password asked
162382-image.png

Then I'm getting this error
162287-image.png

Then when I click next for manual setup, I'm still getting same error.

I hope someone can help me.

Thank you!

Regards,
Gee

Outlook Management
Outlook Management
Outlook: A family of Microsoft email and calendar products.Management: The act or process of organizing, handling, directing or controlling something.
5,347 questions
Exchange Server Management
Exchange Server Management
Exchange Server: A family of Microsoft client/server messaging and collaboration software.Management: The act or process of organizing, handling, directing or controlling something.
7,710 questions

2 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Aaron Xue-MSFT 2,586 Reputation points Microsoft Vendor
    2022-01-05T05:28:59.657+00:00

    Hi @Gee Cee ,

    Pleases check if the Allow Office to connect to the Internet is selected.

    You could follow below steps to check it.

    1. On the File tab, select Options.
    2. Select Trust Center, and then select Trust Center Settings.
    3. Select Privacy Options, and then select the Let Office connect to online services from Microsoft to provide functionality that's relevant to your usage and preferences check box.
    4. Select OK two times to close the Outlook Options dialog box.
    5. Try create the profile again.
      162340-3.png

    If you can’t open outlook, you could edit in the registry

    Open registry and find the below path.

    HKEY_CURRENT_USER\Software\Microsoft\Office\16\Common\Internet

    Modify the UseOnlineContent value as 2.

    162390-4.png

    You could get more details from this document

    https://learn.microsoft.com/en-us/outlook/troubleshoot/authentication/password-prompt-at-every-start-or-cannot-create-profile

    If the response is helpful, please click "Accept Answer" and upvote it.

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

  2. Aaron Xue-MSFT 2,586 Reputation points Microsoft Vendor
    2022-01-21T09:05:40.66+00:00

    Hi @Gee Cee

    Glad to hear that your issue has been solved. Thanks for your sharing in this issue.

    According to the latest policy, I'm sorry that you can't mark your answer as the best answer.
    167174-11.png

    I will convert your answer as comment. And you could mark it as the best answer.

    This will make answer searching in the forum easier and be beneficial to other community members as well.

    Thanks for your understanding.

    If the response is helpful, please click "Accept Answer" and upvote it.

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Your answer

Answers can be marked as Accepted Answers by the question author, which helps users to know the answer solved the author's problem.