Y2K22 bug in Exchange on-prem - Running Reset-ScanEngineVersion.ps1 fails stopping updateservice.exe process

Question

Hello,

We have an Exchange Server 2016 CU20 dag of two nodes, that had the Y2K22 bug that interrupts normal mail flow, on January 1st, 2022.
At first, we applied a workarround by running the following commands to get back mail flow operational:

Disable-TransportAgent -Identity "Malware Agent"  
Restart-Service msexchangetransport  

But when Microsoft published this document:

https://techcommunity.microsoft.com/t5/exchange-team-blog/email-stuck-in-exchange-on-premises-transport-queues/ba-p/3049447?fbclid=IwAR1HdSfhcXkgohMLZGyZrR8BJl5AhWGRIacU6DmXPnH0pP7W_5i4-6e_zvM

I tried to follow it but, i fail to stop the process UPDATESERVICE.EXE

I would like to know, if anyone had this problem? and if there's a solution for this? especially that even the manual procedure to resolve the Y2K22 requires stopping FMS, MSExchangeTransport services, and the updateservice.exe process..

Thank you in advance,

Answer 1

@Lotfi BOUCHERIT

I notice that you installed McAfee on your Exchange server, I would suggest you uninstall it first. Because McAfee may affect the change you make to your Exchange server. You could reinstall it after repairing this issue.

I would suggest you run PowerShell with administrator permission, then run the .\Reset-ScanEngineVersion.ps1 script from the elevated PowerShell.

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